SMG k'nekt Training Programs 

SMG firmly believes that one of the single greatest keys to long-term business success is quality customer service. Our employees are the voice and the personality of our buildings. Our employees deal with customers daily and come to signify all that the company stands for. We strive to maximize the quality of customer service offered at each center we operate. SMG can design and implement for your center an interactive customer service program entitled “K’NEKT a 360o approach to Customer Service.”

This program strives to educate employees in all departments and at all levels. We train our staff to identify who their customers are and how best to provide quality customer service. Since so many facilities are competing for events, it is especially important that every employee deliver exceptional service in the form of responsiveness, helpfulness, sincere interest, assurance and empathy. 

The K’NEKT program is unique in that it marries the concepts of training and measurement. Employees are trained in the latest methods of customer service and empowered to provide for our customers the best possible experience. We then monitor our customer service delivery, measuring against the highest industry standards and we provide feedback and results to our facilities.

This continuous system of training, monitoring and providing feedback is the most certain way to validate excellent customer service.

More coming soon!