At SMG, we are Operations & Design Services Specialists. SMG has identified individuals throughout our network of facilities who have specific experience and expertise in each aspect of operations and design. From space utilization to HVAC to security systems and in every discipline necessary, SMG will have an expert in the field available to you.
Design, Planning and Programming Services
SMG will work directly with project architects, consultants, contractors, and other vendors to achieve an aesthetically pleasing and operationally efficient facility. We will identify concerns and issues regarding the facility’s program and its design and construction. SMG is prepared to perform all the necessary tasks, as appropriate, given the timing/status of the project.
Operating Budget Preparation and Audit
SMG will consult with the project finance consultants on development and/or audit of operating budgets and cash flow forecasts based on market and facility characteristics and our extensive database. This involves reviewing/forecasting all event projections including attendance, ticket/rent revenues, concession per cap estimates, other revenue source assumptions, all staffing assumptions, and indirect and start-up expense assumptions.
Furniture, Fixtures and Equipment Services
SMG will implement a process for completing FF&E, and if requested, the food and beverage, requirements of the facility.
Operating Supply Inventory
Before the building opens its doors for the Grand Opening, SMG will recommend the necessary initial operating supply inventory. We will examine the level, amount and types of events that will be held in the facility, and will use our knowledge and contacts with industry suppliers to purchase the needed amounts of small wares and disposables. This will be an integral part of SMG’s management and pre-opening services.
Creation of a Punch List
Once the new facility is substantially completed, SMG will work with the Owner’s construction management team to inspect the facility for adherence to program and specifications, as well as any damage that may have occurred. This document, referred to as a punch list, will be instrumental in the final phase of construction and final acceptance. SMG will work with the construction management team to monitor completion of these items to the Owner’s satisfaction and to ensure that the new facility will be accepted in top condition.
SMG's Proprietary SmartMaintenance Software
With the hiring of SMG comes a wealth of resources including state-of-the-art programs and software designed to provide maintenance solutions, track costs, and prolong the lifespan of valuable facility equipment and hardware. SMG's proprietary software, SmartMaintenance, allows operations managers and employees to create, track and evaluate work orders, schedule maintenance, and communicate and troubleshoot any difficulties or problems that arise during the routine upkeep of facility equipment.