Our Operations Philosophy
With SMG, our Clients can trust their events will be professionally managed and their guests will have an outstanding experience. We aim for seamless service delivery. Our skilled employees, vast network of facilities and unique resources help us to achieve our goal of providing a high-quality and consistent event day experience for everyone who walks through our gates.
Engineering and Maintenance
Measurement and accountability are intrinsic to SMG operating standards. Whether using technological tools such as SMG’s proprietary computerized maintenance management program or physical venue audits by regional Operations personnel, compliance is trusted but verified.
With a customized computerized maintenance management system (CMMS), to an intranet website for internal communications (O.S.C.A.R.) and regional support for all of SMG’s venues under management, no venue or account is more than one call away from the collective knowledge of more than 239 venue operators.