Additional 2018 Releases
Van Andel Arena’s “Thank You Cards for the Troops” Campaign wins Publicity Campaign of the Year at Event & Arena
Marketing Conference (EAMC) Awards
Grand Rapids — One of the live entertainment industry’s biggest professional events, the 39th Annual Event & Arena Marketing Conference, was held in Las Vegas last week, and the SMG staff at Van Andel Arena® did not come home empty handed as their “Thank You Cards for the Troops” campaign was named the Publicity Campaign of the Year.
Venue marketers, promoters and publicists from across North America submitted entries in four different categories prior to the conference to be judged by industry experts in hopes of being recognized at the EAMC Awards held at the conference. This is the first time that SMG Grand Rapids has been honored with an EAMC Award and the second time being named as a finalist.
In November of last year, Van Andel Arena asked fans to drop off “thank you” cards at each of their events throughout the month for a chance to win two tickets to Trans-Siberian Orchestra in December. Using email marketing, social media, and mobile app push notifications as well as on-air messaging on 94.5 NASH FM to generate awareness of the campaign, the arena was able to collect over 450 cards from fans to send to the troops. They also collected cards from visitors of the Grand Rapids Children’s Museum and Grand Rapids Civic Theatre. Additionally, they collected cards from local elementary schools, some of which used the opportunity to teach students about the military.
The campaign was inspired by NASH FM’s nationally syndicated Ty, Kelly & Chuck Mornings, which responded with a hand-written “thank you” card. The show also kicked off the arena’s on-sale for Sugarland on August 10 by producing a city-specific video and running a ticket giveaway on air.
SMG employees named in the award submission were Director of Marketing Hilarie Szarowicz, Marketing Manager Alison Goodyke, Promotions and Special Events Manager Rebecca Chesnut, and Digital Marketing Coordinator Mike Klompstra. Szarowicz and Goodyke were in Las Vegas to accept the award.
“We’re so honored in Grand Rapids to be recognized with this industry-wide award. It is an excellent representation of the hard work Hilarie and her team, as well as the rest of the SMG staff in Grand Rapids, put in day in and day out,” said SMG Regional General Manager at Van Andel Arena Richard MacKeigan. “This is not just a reflection of our marketing department and staff here; it is a reflection of the support from the Grand Rapids-Kent County Convention/Arena Authority, SMG corporate, and the West Michigan community that spent the time and effort making the cards, as well as the enthusiasm from NASH’s Ty, Kelly and Chuck. This is not just our achievement, it is their achievement as well. Congratulations to everyone!”
SMG Approved to Operate Greek Theatre Under 5-year Management Agreement
West Conshohocken, PA (May 23, 2018) - The Los Angeles City Council has unanimously approved a five-year management agreement with SMG to operate the Greek Theatre, a historic venue in Griffith Park, for concerts and other events. The agreement also includes an option for the City to extend the contract for an additional five years at the end of the term.
SMG has successfully operated the Greek Theatre for the City of Los Angeles Department of Recreation and Parks since 2015, when the facility was transitioned from a previous operator and made available for booking by all live music promoters. In just two years, SMG has exceeded original projections by generating more than $10.7 million in combined net revenue for the Department, including $3.8 million in sponsorship and premium seating revenue. SMG has also greatly reduced vehicular traffic impact in the Park by growing shuttle ridership by 35%, fulfilling a major objective for the Department and the neighbors in the surrounding community.
SMG was selected by the City through a competitive process that began in November 2017.
“We are proud of the new agreement with SMG to assist with the daily management of our iconic and historic Greek Theatre,” Mike Shull, General Manager of the Department of Recreation and Parks, said. “SMG has been a great partner for us, and this agreement will bring real improvements to the Greek to ensure it remains a cherished venue for the City of Los Angeles and a first-class experience for our patrons and the surrounding community members.”
SMG’s proposal included an improvement plan that will enhance the guest and artist experience, while driving additional revenue for the Department. The planned improvements include renovations to the three main hospitality areas – the Mercedes-Star Lounge, Fandango Lounge and The Redwoods Deck, as well as concession stands, expanded entry gates, artist dressing rooms and other infrastructure.
“We are honored to continue our management and operation of the Greek Theatre on behalf of the City of Los Angeles,” Doug Thornton, Executive Vice President of SMG, said. “The Greek Theatre is truly a unique facility in an extraordinary setting within Griffith Park. We will continue to embrace its historic nature and look forward to our continued partnership with the City of Los Angeles, and the surrounding community. We are excited about the future.”
3 SMG Venues Nominated for Academy of Country Music Awards 2018 Most Outstanding Venue
West Conshohocken, PA (May 21, 2018) -
The Academy of Country Music released their nominations for most outstanding venues in 2018. SMG was recognized with 3 nominations including:
• BOK Center – Tulsa, Oklahoma – Most Outstanding Large Venue
• Greek Theatre – Los Angeles, California – Most Outstanding Medium Size Venue
• Denny Sanford PREMIER Center – Sioux Falls, South Dakota – Most Outstanding Medium Size Venue
The ACM Industry Awards are voted on by the Academy’s professional members. The categories honor the behind-the-scenes industry professionals and venues who contribute so much to the artistry, success and longevity of country music. Industry Awards, Studio Recording Awards and Special Awards are presented to recipients at ACM Honors, a special event held annually in the fall at the historic Ryman Auditorium.
“Congratulations to these 3 incredible venues on their recognition by the Academy of Country Music. We join with the ACM in celebrating and recognizing their continued success,” said Wes Westley, President and CEO of SMG.
6 SMG Female Leaders Nominated for 2018 Women of Influence Awards
West Conshohocken, PA (May 21, 2018) - Venues Now magazine recently released the Nominees for the 2018 Women of Influence Awards. These awards recognize those in the venue management industry who have become legends and represent the best in the industry.
SMG Nominees for 2018 include:
• Kendra Clark, General Manager/SMG Stockton
• Cheryl Cohen, Regional Director of Marketing/SMG Providence
• Moira O’Connor, Director of Operations/SMG Chicago
• Sue Oxarart, Marketing & Communications Director/SMG Ontario
• Tammy Sweeney, General Manager/SMG Medicine Hat
• Dolly Vogt, Regional General Manager/SMG Richmond
“Congratulations to these 6 incredible female leaders at SMG. We are excited to recognize their success,” said Maureen Ginty, Executive Vice President of SMG and former Women of Influence Winner.
9 SMG Employees Named Top 30 Under 30 by IAVM Foundation
West Conshohocken, PA (May 21, 2018) - The International Association of Venue Managers Foundation (IAVM) recently recognized nine SMG emerging leaders in their 4th annual program honoring and recognizing the best and brightest in the venue management industry.
“There were many extremely qualified and worthy applicants this year,” stated Kathryn Eades, IAVM Foundation Director of Development. “Tough choices were made by the Foundation’s large group of judges, which included members from the Foundation Board of Trustees and numerous CVPs. Those chosen exemplify the characteristics of leadership and developing talent necessary to the future of our industry.”
Award recipients will receive full complimentary registration to VenueConnect, as well as an $800 travel stipend. They will also be provided opportunities for professional development in the venue industry to help better prepare them for continued career growth.
“To have such a significant number of our young talented team recognized by the leading industry association is an honor to each of these talented people and a proud moment for our company as a whole. We congratulate everyone and wish them continued success, and thank them for reflecting so positively on SMG,” said Wes Westley, President and CEO.
Those receiving the honor from SMG include the following:
Billy Langenstein, Director Event Services, U.S. Bank Stadium - SMG
Matt Christine, Marketing Manager, SMG Managed Santander Arena and Santander Performing Arts Center
Jericha McGill, Event Coordinator, SMG/Cox Convention Center & SMG/Chesapeake Energy Arena
Megan Dennis, Patron Services Manager, Wintrust Arena - SMG
Sarah Mathis, Senior Manager of Fan Experience, Jacksonville Jaguars - EverBank Field - SMG Client & Partner
Kevin Murphy, Event Services Manager, SMG Tulsa/BOK Center
Zachary Sloman, Booking & Marketing Manager, SMG/John Paul Jones Arena
Grant Jones, Operations Manager, SMG/INTRUST Bank Arena
Lisa Niess, Marketing and Communications Manager, U.S. Bank Stadium - SMG
Rogers K-Rock Centre Named
MAJOR VENUE OF THE YEAR UNDER 8,000 SEATS
at 2018 Canadian Music Week Awards Gala
For the eighth time in the last ten years , the Rogers K-Rock Centre has been voted Canadian Venue of the Year
under 8,000 seats at the 2018 Canadian Music and Broadcast Industry Awards.
General Manager Lynn Carlotto said “The competition from B.C. to Ontario for this award is consistently daunting,
making this honour even more prestigious. The entire team here work hard each and every day to be the best we
can be, and so it’s gratifying to see this effort and our results recognized by our industry.”
The nomination for 2018 Major Facility of the Year under 8,000 seats was shared with Abbotsford Centre
(Abbotsford, BC ), Brandt Centre (Regina, SK), Prospera Place (Kelowna, BC), Revolution Place (Grand Prairie, AB),
TD Place (Ottawa, ON), and Tribute Communities Centre (Oshawa, ON).
City of Kingston Director, Recreation and Leisure Services, Luke Follwell stated, “The City of Kingston is thrilled to
see the Rogers K-Rock Centre once again be the recipient of this prestigious award. We congratulate SMG, the
venue management company that continues to do a great job running this world class centre, which was built by
the City ten years ago.”
Throughout 2018 Rogers K-Rock Centre is celebrating ten years as Kingston’s sports and entertainment
destination. This celebration kicked off on February 22, the anniversary of the 2008 opening day. Home of the
OHL Kingston Frontenacs, the facility has also hosted the biggest names in entertainment, rising stars, funniest
comedians, most exciting sporting events, and a wide assortment of private and community events. These events
have included nearly 160 concerts. All combined, more than 2.2 million fans have been entertained since the 2008
opening. “We deeply appreciate the support of all the voters, our promoters and fans, and most of all I am proud
to bring this award home again to the City of Kingston,” added Carlotto.
The Air Canada Centre (Toronto, ON) was awarded Canadian Venue of the Year over 8,000 seats for 2018. The
nominees and winners of the Canadian Music and Broadcast Industry Awards are chosen by combined votes of
registered Canadian music industry professionals. For more information on the CMBIA please visit www.cmw.net .
For further information on upcoming Rogers K-Rock Centre events please visit www.rogersk-rockcentre.com, or
follow on Twitter @KROCKCentre.
Cobo Center drives business growth in Detroit
The transformation of Cobo Center and downtown Detroit have occurred together since the Detroit Regional Convention Facility Authority (DRCFA) was formed in 2009 shortly before the City of Detroit's historic bankruptcy. Since then, the number of available downtown hotel rooms has grown to 5,384 with more slated to come online this year. The Siren Hotel in the Wurlitzer Building opened last month, the Shinola Hotel will be completed in October and the Element Detroit Hotel in December.
"With more hotel rooms, events are more likely to come to Cobo Center," said Claude Molinari, Cobo Center general manager." Cobo bookings are up 40 percent and revenues are up 150 percent over 2012. Since 2011, attendance to events in Cobo Center is up 24 percent."
The world is beginning to notice the Detroit comeback. Forbes named Detroit one of the 10 coolest cities to visit in 2018. CareerBliss named Detroit the second happiest city in America. The Robb Report named Detroits Apparatus Room in the new Foundation Hotel across from Cobo Center one of the 10 most beautiful new restaurants in America. The New York Times named Detroit the most exciting city in America. And Lonely Planet named Detroit the second top city for "best in travel" in 2018.
"In my twenty years in the event business, I have never been a part of a stronger or more talented team." said Molinari. "Working together in cooperation with our regional partners, the DRCFA and SMG are committed to providing outstanding experiences for our guests, and growing the business for Metro Detroit."
Detroit attracts about 19 million visitors annually, according to the Detroit Metro Convention and Visitors Bureau. Last year, 1.4 million attended events in Cobo Center. Visitor numbers will likely increase this year with major events, including the National Association of Letter Carriers and US FIRST Robotics .
RSCVA APPOINTS SMG TO MANAGE RENO-SPARKS FACILITIES
SMG to Oversee Operations of Four Major Convention and Entertainment Venues
RENO, Nev. (March 22, 2018) – The Reno-Sparks Convention & Visitors Authority (RSCVA) Board of Directors today approved an agreement for SMG, a worldwide entertainment and convention venue management company, to operate Reno-Sparks’ major convention and entertainment facilities. This four-year operating agreement includes the RSCVA-owned Reno-Sparks Convention Center (RSCC), the state-owned Reno-Sparks Livestock Events Center (RSLEC), as well as the Reno Events Center (REC) and the National Bowling Stadium (NBS), both owned by the City of Reno.
“This is a great opportunity for the entire Reno Tahoe region, and an important step in the right direction for the future of northern Nevada’s economy as it relates to tourism, entertainment and conventions,” said RSCVA Board Chair Bob Lucey. “This partnership will allow the RSCVA to focus on sales and marketing, while vastly improving efficiencies and customer service at the region’s most visible event venues.”
In addition to helping improve the overall customer experience throughout the destination, SMG’s current portfolio of clients and partners will provide opportunities to bring additional trade shows, events and touring entertainment to Reno Tahoe, according to the RSCVA.
“We have been longtime admirers and believers in the Reno Tahoe region, and note numerous milestone decisions like the development of the downtown Reno Events Center some 15 years ago,” said SMG Executive Vice President Gregg Caren. “We share a number of convention and trade show clients and look forward to supporting the sales efforts of the RSCVA to help grow business tourism for casino and hotel partners.”
SMG currently manages more than 75 convention centers, including North America’s largest, the McCormick Place in Chicago, Ill., as well as 13 stadiums, 70 arenas, and 67 theatres and performing arts centers.
A feasibility study for expanding Reno Tahoe’s largest facility, the 600,000 sq. ft. RSCC, is currently underway, and RSCVA President & CEO Phil DeLone is enthusiastic about the resources SMG provides in the event of a large-scale expansion.
“SMG has developed 30 new or expanded convention centers in the last 15 years,” said DeLone. “If an expansion of the convention center is approved, SMG will give us a considerable advantage in ensuring the process is strategic, efficient and comprehensive, so that we can continue to attract significant, large-scale business to Reno Tahoe for decades to come.”
The operational management of the RSCC, RSLEC, REC and NBS will begin in June 2018, and also includes culinary services through SMG’s in-house food and beverage division, under the company’s SAVOR…/Premier brands. The firm provides similar catering and concessions services at landmark west coast venues such as San Francisco’s Moscone Center and the Long Beach Convention Center.
INTRUST BANK ARENA RANKED AS 39th BUSIEST ARENA IN THE U.S. THROUGH FIRST QUARTER
(Wichita, Kan., April 10, 2018) – The SMG-managed INTRUST Bank Arena finished as the 39th busiest arena in the United States and 79th in the world in Pollstar Magazine’s 2018 First-Quarter Top 100 Arena Venues Rankings. Rankings are based on tickets sold worldwide for shows played between 1/1/18 and 3/31/18. INTRUST Bank Arena was also the fifth highest ranked arena in the continental United States managed by SMG, the Philadelphia-based venue operator that manages more than 230 facilities, nearly 70 arenas and over 1.75 million seats worldwide. The totals do not include tenant sport team ticket counts, some family shows, or SMG-produced special events. Pollstar is a weekly trade publication covering the worldwide concert industry.
Additionally, INTRUST Bank Arena hosted 5 of the Top 100 Tours through the first quarter, including Pink, The Harlem Globetrotters, Avenged Sevenfold, Winter Jam and Disney On Ice.
“It has been a tremendous first three months of 2018 for our team at INTRUST Bank Arena,” said A.J. Boleski, SMG General Manager. “From the sold out P!nk concert to the NCAA Division I Men’s Basketball Championship First/Second Rounds, we could not have asked for a better way to kick off this year. The success of these events, especially the NCAA tournament, is a huge testament to the outpouring of support from the community and the tireless efforts from our staff here at the arena. Thank you to everyone involved with making Wichita shine this past quarter.”
Upcoming events at INTRUST Bank Arena include Kevin Hart (April 12), Outcry (April 13), Wichita Force Football (April 14), Wichita Thunder Playoffs (April 14 & 15) and PBR (April 28). For a full list of upcoming events, please visit www.intrustbankarena.com.
ESPN and Minneapolis Agree to Two-Year Extension as X Games Host City
• U.S. Bank Stadium will Continue to Host Summer Edition of X Games Through 2020
• Announcement Marks 100 Days Out from X Games Minneapolis 2018
• First Wave of Invited Athletes Revealed today at XGames.com
April 10, 2018 - Heading into the second year as a host city for the summer version of X Games, ESPN, Sports Minneapolis and U.S. Bank Stadium have reached a two-year extension agreement to host X Games Minneapolis through 2020.
“Our first year in Minneapolis proved what an incredible fan experience X Games at U.S. Bank Stadium can offer and we are excited to build on that success over the next three years,” said Tim Reed, vice president, X Games. “Minneapolis and U.S. Bank Stadium have quickly established themselves as a destination for the world’s top sport and entertainment brands and we look forward to building off of a terrific first year in Minneapolis.”
“Minneapolis is tailor-made to host ESPN’s X Games,” said Minneapolis Mayor Jacob Frey. “With a zip line over the Mississippi and Levi LaVallee’s backflip on a snowmobile in the heart of downtown Minneapolis this winter, we’ve shown the world we know how to live on the edge and what we can do as a world-class host for major sporting events. That’s why it only makes sense that our city will be the home of the X Games through 2020.”
“Following the success of the ESPN X Games in Minneapolis in 2017, we’re excited to announce the X Games will stay in Minneapolis through 2020,” said Executive Director of Sports Minneapolis and Meet Minneapolis President and CEO Melvin Tennant. “With a four-day attendance of nearly 110,000, the ESPN X Games gave fans a chance to enjoy some of the most thrilling athletes in the world last year, along with great concerts at an affordable price. Add to that the national and international coverage; it’s clear the X Games are a big win for Minneapolis.”
“We’re thrilled to welcome the X Games back to Minnesota this summer and to have the opportunity to host them again in 2019 and 2020,” said Michael Vekich, Chair of the Minnesota Sports Facilities Authority. “This international competition showcases the versatility of U.S. Bank Stadium and puts Minnesota in a global spotlight with extremely talented athletes from around the world.”
“U.S. Bank Stadium shines with the multi-day, high-energy event that is the X Games,” said Patrick Talty, SMG General Manager at U.S. Bank Stadium. “We look forward to hosting this event year over year, raising the standard of service excellence, and creating memorable experiences for all of our guests and athletes.”
With X Games Minneapolis just 100 days away, tickets are available now at XGames.com in addition to the first wave of invited athletes. This year’s event will feature the world’s top action sports athletes over four days of Skateboard, BMX, Moto X and Harley-Davidson Flat Track competition at U.S. Bank Stadium. The GEICO music stage just outside U.S. Bank Stadium will also host musical performances by superstars Kaskade, Brother Ali, Ice Cube and Zedd. Tickets will start at $20 for general admission and $50 for three-day passes. Multi-day admission, several levels of hospitality, suites and travel packages are also available for purchase. Exclusive limited floor access is available, offering guests the opportunity to get up close and personal with all the action.
SMG Names Long-Time, Berks County Resident
Mark Wallace, as General Manager of the
Santander Arena and Santander Performing Arts Center
West Conshohocken, PA (April 3, 2018) - SMG and the Berks County Convention Center Authority are pleased to announce the hiring of long-time, Berks County resident Mark Wallace as the new General Manager of the Santander Arena, home of the ECHL’s Reading Royals, and Santander Performing Arts Center. As General Manger, Wallace will be responsible for the overall management, promotion, programming and operation of the Reading, PA venues. Wallace, an 11-year employee at the two facilities, brings a wealth of experience, and tremendous knowledge of the Reading/Berks County market, to the position. Wallace, who’s first day on the job will be April 9, replaces former General Manager David Farrar who resigned the position to pursue other opportunities in Lexington, KY.
Carl Herbein, Chairman of the Berks County Convention Center Authority, stated, “On behalf of myself and the Authority Board, I want to congratulate Mark on securing this all-important position. We’re pleased to have the opportunity to promote someone from within that we have known and worked with for such a long time. We are confident that Mark’s promotion will prove beneficial to both SMG and the Authority.”
“I am personally delighted to have the opportunity to bring Mark into this prominent role with SMG. I am certain that Mark will preserve the legacy of success enjoyed by the Arena and Performing Arts Center as beacons of the best of Reading and Berks County, Pennsylvania,” said Bob Cavalieri, former General Manager of the Reading facilities and Regional Vice President for SMG.
“When the General Manager position became available, it struck me as a wonderful opportunity to serve the community that my family and I have enjoyed for many years. The chance to continue the role these two great facilities have played in the quality of life for the residents of Reading and Berks County is something I am delighted to undertake,” Wallace said.
Wallace has served as Vice President for Corporate Sales and Sponsorships for the past four years for the Santander Arena and the Reading Royals Hockey Team. His responsibilities included advertising, promotional and sponsorship sales in addition to suite and corporate outing sales. Prior to this position, Wallace was the General Manager of the Reading Royals for four years, including the team’s ECHL Kelly Cup Championship season of 2012-2013. Wallace started to work with the then Sovereign Center in July of 2007 as Director of Sales for both the Sovereign Center and the Reading Royals.
A native of Uniontown, PA, Wallace has resided in Berks County since August of 1988. His 30-year professional career in management has included professional stops as Sports Information Director at Albright College, Director of Public and Community Relations with the Reading Phillies AA Baseball Team, Athletic Director at Wyomissing High School and Sales and Marketing Director at Body Zone Sports and Wellness Complex in Wyomissing, PA. Mark earned Championship rings from both the Reading Phillies and the Reading Royals.
Wallace has a Bachelor’s Degree in Speech Communications from Edinboro University of Pennsylvania and a Master’s Degree in Communications from Clarion University of Pennsylvania. He resides in Lower Heidelberg Township with his wife Alison. The couple has three children, son Ben, and daughters Jessie and Jennifer.
first direct bank & first direct arena - Winners of the Naming Rights Sponsorship category at the 24th UK Sponsorship Awards
first direct bank and its sponsorship of the SMG venue the first direct arena in Leeds , entered by Nielsen Sports, was revealed as the winner of the Naming Rights Sponsorship category at the 24th UK Sponsorship Awards at the London Marriott Hotel Grosvenor Square on Tuesday, March 26, 2018.
The Awards, which celebrate success and best practice across all areas of sponsorship, were attended by over 500 people covering all areas or sports, music, arts and culture. The Naming Rights Sponsorship category was designed to showcase companies who make the best use of their sponsorship assets while having a very clear understanding of the impact their activations are having on their business.
The judges commented: “first direct bank had identified it needed to diversify its customer base. Also, with no branches, first direct bank recognised the need to create a physical presence. This highly-effective naming rights partnership, based near the company’s HQ in Leeds, was a natural vehicle to address these strategic challenges”
first direct work with Nielsen Sports to provide a full analysis of both the tangible and intangible benefits of the arena partnership including analysing media coverage, on-site visitation and social & digital output. Nielsen Sports also provide strategic support and advice on future growth opportunities to ensure first direct are continually developing their arena partnership.
Zoe Burns-Shore, Head of Brand and Marketing at first direct, said: “When we started the partnership in 2013, we thought it had potential to do great things for our business and become a focal point for our employees, our customers and Yorkshire. Today we see the partnership achieving this and much, much more. The award is great news for both the team at first direct bank and the arena team led by Jen Mitchell and is reward for time, effort and energy that is needed to make the partnership as successful as it is.
Jen Mitchell, General Manager of the first direct arena commented “SMG as a whole is very proud of our close relationship with first direct bank and its customers. It has always been more of a partnership between us than merely a sponsorship. The partnership has been a massive factor in propelling the arena up to 13th in the world in the Pollstar rankings establishing ourselves as one of the bestselling arena’s and firmly amongst the world’s elite. Having such a customer focussed and multiple award winning institution such as first direct bank sponsoring the arena is something SMG is incredibly proud of.
Andy Milnes, Head of Brands at Nielsen Sports, said: “The partnership between first direct bank and the first direct arena is one the best examples we see of a brand and rights holder working together in a true partnership. Their focus on engaging customers, employees and local communities creates a unique and highly successful platform that both first direct bank and the arena benefit from. Recognition in this category is just reward for the effort the team on both sides of partnership put in."
SMG Introduces Another Level of Customer Service Training
West Conshohocken, PA (April 3, 2018) - We are pleased to announce another SMG exclusive training program available to all facilities – Advanced Customer Service! SMG is committed to delivering amazing customer service at all of our venues and this training class explores the finer nuances of interacting with our customers and truly making their visit memorable. We are taking service to a higher level!
Advanced Customer Service focuses on the five Cs of communication: Context, Congruence, Culture, Consistency and Clusters. The five stages of a customer conversation is practiced to achieve better results with customer complaints. In addition, many of the subtleties of body language and gestures are discussed.
Advanced Customer Service is intended for any employee who has attended k’nekt Customer Service. It is delivered in market by Certified k’nekt Facilitators. As with all k’nekt programs, the skills taught are applicable in all facets of life – work and personal.
For more information or to sign up, contact Katie Wells at 843-557-2813 or email@example.com
Report card: How did Intrust Bank Arena do as an NCAA host Thursday?
Thursday was a test for Intrust Bank Arena.
Thrust into the national spotlight, the arena hosted first-round NCAA men's basketball tournament games for the first time in 24 years.
Despite Thursday being the first time Intrust Bank Arena has ever hosted March Madness, things went off largely without a hitch.
But with all tests, there eventually comes a report card.
Here's how Eagle staffers, who attended the tournament all day Thursday, rated the arena's performance as a first-time NCAA host. Some of these things aren't possible for the arena to control, but are worth mentioning as the city prepares to host the tournament again in 2021:
For the most part, traffic near Intrust Bank Arena was heavy but navigable through mid-afternoon. Westbound Waterman on the south side of the arena had the heaviest delays, as the right-hand lane is closed for television satellite trucks.
Helping matters is the fact that Wichita Police officers are stationed at most corners, directing motorists and pedestrians across busy intersections. That’s a good thing, since hoards of basketball fans seem to be treating the four block area around the arena as one large pedestrian mall.
We checked on the parking situation over the hour immediately prior to the Kansas game, assuming that would be the busiest time of day for fans coming to the arena.
Lots closest to the arena - which were generally $20 per parking spot, were more than 75 percent full, according to the arena’s estimation. The steep parking cost was especially evident at a lot at 319 S. Broadway, where parking spots ran for $15 Thursday. The problem: No one had covered up the lot’s normal parking sign, advertising “$2.00 all day” parking. Not exactly a good look.
Even 30 minutes prior to tipoff, there were still plenty of free parking spots available at the Old Town Square Garage, 250 N. Rock Island; Gander Mountain Garage, 600 S. Water; and the WaterWalk Garage, 515 S. Main. A little further in the downtown area, there were three whole floors available at the Market Centre Garage, 1st and Main. Spots at that garage, while a little further walk away, were only $5.
Free public shuttles ran from Lawrence-Dumont Stadium and lots at 899 N. Seneca and 151 N. Waco throughout the day. Those shuttles really hit the mark. From the time I parked at Lawrence-Dumont (15 minutes before tipoff), it took exactly 10 minutes to ride the shuttle to the doors of Intrust Bank Arena. Impressive.
Overall, there was a surplus of parking downtown at peak time Thursday - if you knew where to look and where to avoid. Don’t pay $20 for parking when there are just as many free spots a few blocks away.
Bathrooms : A
The first busy time for arena bathrooms was, not surprisingly, during halftime of the KU-Penn game, when lines for both men’s and women’s restrooms were about 15-20 people long.
Fans were getting through quickly, though. In some areas, the line for the men’s room was two to three times longer than the line for the women’s room, breaking an old stereotype.
The average wait was about 20 minutes. Worth noting, however: As with major concerts at Intrust Bank Arena, if you encounter a huge line and just keep walking, you’ll likely find a shorter one.
Lines moved swiftly at Intrust Bank Arena’s more than two dozen concession stands, all of which serve something a little different. Lines seemed to be moving swiftly, and at most, they were no more than 10 people deep. The most popular spot seemed to be the Rub My Belly barbecue concession stand on the main concourse, which was selling smoked barbecue sandwiches with chips for $10.
Prices on meals seemed not to vary too much, and most people were paying between $9 and $12 for an entree. Other options included a grilled chicken sandwich for $9 at Coops Chicken Kitchen and a burrito bowl at Qdoba for $10. Various other concession kiosks also served, pizza slices, hot dogs and burgers. At Wild Leaf on the main concourse, diners also could get a Vietnamese banh mi sandwich for $10.
WiFi and cell service : A-
After watching Tulsa suffer a wifi meltdown at last year’s tournament, Sedgwick County and Intrust Bank Arena management invested $385,000 in a new wifi system.
Users were reporting that it worked pretty well, even with a near-capacity crowd for Kansas-Penn. Good thing too, because some cell phone customers - looking at you, T-Mobile - either got no signal or only a weak one.
People who tried to stream other games on their phones reported some buffering issues and dropouts, but the house wifi seemed fine for ordinary use - surfing for scores, Facebooking, tweeting and posting selfies. “
It was running slow for a few minutes,” said Blade Tatro of Wichita, who was using it to send video from his phone.
The reason some fans experienced slowdowns was that the arena IT staff capped the bandwidth for users on the public WiFi system, so data-intensive uses such as streaming and uploading large files wouldn't impact professional media coverage of the events.
Cleaning arena between sessions : A
Before the day started, one of the big stories from the arena's perspective was how efficiently the arena could clean up between the first and second session of games.
From the moment the Seton Hall-N.C. State game ended to the tipoff of the San Diego State-Houston game, the arena had 45 minutes. In that time, it had to clear everyone out and quickly clean up any spills or messes before the second session could be let in.
All in all, it took arena staff — and dozens of volunteers — just under 30 minutes to flip the space.
A few minutes before the Seton Hall-N.C. State game ended, cleanup crews armed with brooms, dustpans and trash bags began taking their stations at the top of every aisle. They were aided by the fact that the crowd by that point looked more like a Wichita Thunder crowd than a March Madness audience.
No issues were reported as fans filed out of the building, though workers at a merchandise table — apparently stressed about the quick turnaround — were complaining loudly that security officers weren't escorting people out of the building. By tipoff time for the second-session games, most fans were inside and in their seats. That's a big improvement from 2014, when Shocker fans in St. Louis missed part of a Wichita State game because the arena was delayed in its cleanup.
Overall fan experience: A
Throughout the first session Thursday, fans reached out to Intrust Bank Arena officials via Twitter with various complaints or glitches, ranging from uncomfortably cold temperatures to a glitch with the sound system.
“Hey, @INTRUSTarena do you have something against turning on the upstairs speakers?” one fan tweeted shortly before tipoff of the KU-Penn game. “Need some love for the cheap seats. #What?”
Intrust replied via Twitter quickly “Thanks for letting us know, working on it!” -- and got most problems corrected within minutes.
“Hey @INTRUSTarena it’s freezing in here!” Natalie Olmsted tweeted at halftime of Game 2. “The people around us have left due to the temp. #brrrr #teethchattering”
Intrust officials responded that they were checking with engineers. About 15 minutes later, reporters on press row noticed a drop in the chill. In any case, consider wearing layers if you’re attending games Thursday evening or Saturday.
Another fan request: scrolling scores of other games on the light-up banner around the arena. Officials said they were looking into that for the second session of games Thursday evening.
Fans filled the building during the KU game, but the arena was noticeably emptier for the game immediately following, as some fans bailed after the Jayhawks won Thursday. It was a boon for fans sitting higher up, as many moved down to take lower-bowl seats that had been vacated for the Seton Hall-N.C. State game.
The arena announced 14,390 people attended the first session.
Among those attending Thursday's games was former assistant Sedgwick County manager Ron Holt, who was a driving force in building the Intrust Bank Arena and was in charge of it for its first five years.
Now he’s retired and was, as he put it, “just part of the ticket-buying public” at Thursday’s tournament session.
“It’s wonderful, having KU here and getting this kind of turnout, it’s exciting,” he said.
Holt said it was a hard road getting the community to fund the new arena and hosting the NCAA was one of the selling points when organizers campaigned for the countywide tax to build it. Now, that’s a campaign promise finally accomplished.
“It’s a good feeling of fulfillment,” Holt said. “Everything’s going on here just about the way we planned.”
PINNACLE BANK ARENA WELCOMES ONE-MILLIONTH FAN
(Lincoln, NE) – SMG-managed Pinnacle Bank Arena honored its one-millionth fan as attendees entered the arena at the P!NK concert tonight, Tuesday, March 6. J.J. Mayer-Adams of Lincoln, NE, was the lucky fan to receive the honor.
Mayer-Adams took home a gigantic basket full of fun items ranging from a 2013 opening night Michael Bublé concert poster; a Paul McCartney concert poster; a P!NK T-Shirt, hat, and program from tonight's show; along with t-shirts from other PBA shows such as The Eagles, James Taylor, Billy Joel; two Chris Young concert tickets; a $50 gift certificate courtesy of The Graduate Hotel & John J's Chow Hall restaurant; plus many more items.
"I'm just in complete shock and so excited," said Ms. Mayer-Adams.
Pinnacle Bank Arena has held more than 174 public ticketed events in the arena since its opening in August 2013. *Does not include University of Nebraska Men's and Women's Basketball games and NSAA State Basketball and Volleyball games.
"We were thrilled to welcome our one-millionth fan,” said General Manager Tom Lorenz. “We want to thank J.J. and all of the many attendees over the years who helped us reach this milestone.”
Garth Brooks, Foo Fighters help Premier Center set another attendance record in 2017
More than 700,000 tickets were used to get into events at the Denny Sanford Premier Center in 2017, marking another year of record attendance for the three-year-old event center, officials announced Wednesday.
The 2017 year-end totals for the Premier Center are credited to nine sold-out concerts by Garth Brooks and Trisha Yearwood, plus multi-show runs by Cirque du Soleil, Disney on Ice, and the Professional Bull Riders tour.
“It was a huge year for the venue and for Sioux Falls thanks to the number and diversity of events that came to our venue,” said Terry Torkildson, Premier Center general manager. “We welcomed 38,000 more people through our doors in 2017 across all events. And just for concert tour attendance, we were up 68,000 over 2016.”
Overall event attendance reached 709,095 — the first time it has topped 700,000. Net operating income, which is revenue minus expenses, came in at $2,090,754 for the venue in 2017—the second straight year topping more than $2 million.
Mayor Mike Huether said a third-straight year of record setting attendance coupled with strong financials makes Sioux Falls' event center a top-flight entertainment venue in the country.
“I dare you to find another publicly owned events center that is operating in the black and delighting artists and fans at the level we are in Sioux Falls, South Dakota, right now,” Huether said.
Denny Sanford Premier Center finished the year ranked 44th in the U.S. and 84th in the world among arenas based on total ticket sales for touring events according to Pollstar Magazine. Venues Today magazine ranked the Premier Center 8th in the U.S. and 13th worldwide among venues with capacities of 10,000-15,000, based on gross ticket sales.
The venue hosted 18 sold-out events during the year, led by the nine sold-out Brooks concerts. Other sell outs included Foo Fighters, Tim McGraw and Faith Hill, Twenty One Pilots, Eric Church, Def Leppard, and all three Professional Bull Riders tour dates.
“The touring concert industry had a phenomenal year in 2017, both in terms of quality and quantity of concerts,” said Chris Semrau, assistant general manager at the Premier Center who's responsible for booking events and entertainers. “We benefited from that, and we see no slow-down in the concert market for 2018.”
To date, 13 concerts are scheduled to play at the Premier Center in 2018, including Imagine Dragons, Smashing Pumpkins and Metallica.
BY THE NUMBERS - 2017
$2.1 million — net operating income
$1.9 million — sales tax paid
709,095 — total attendance (671,098 in 2016)
120 — event days
24 — touring events
18 — sold-out events
Greek Theatre Named “Best Small Outdoor Venue”
West Conshohocken, PA (February 12, 2018) - The Greek Theatre was honored this week at the annual Pollstar Conference in Los Angeles, by being named recipient of the 2017 Red Rocks Award/ Best Small Outdoor Venue.
The iconic LA, outdoor venue, owned by the City of LA, and overseen by the Department of Recreation and Parks is managed by SMG. SMG, the world’s largest facility management company, was chosen in 2015 to manage the facility and completed a major transition in 2016 from an exclusive operator model to an open venue system. This change opened the doors to a diverse array of talent, promoters and entertainment legends. In 2017, the Greek Theatre hosted a record number of events between the months of April – October with a total attendance of 338,000.
Under the open venue model, the City of Los Angeles reaped a record $5.5 million in net revenue from rent and services, parking, food and beverage sales, premium seating, and sponsorships, which helped to fund over $1.5 million in capital improvements for the venue.
“2017 was an Incredible year for the Greek Theatre with well over 300,000 visitors. Receiving the Pollstar award was thrilling for our management team after the consistent hard work dedicated to this beloved venue. The Greek Management and Food and Beverage Team worked diligently at preparing the venue and event calendar for the 2017 season. Partners Goldenvoice, Live Nation and Nederlander Concerts put together another jam-packed season of entertainment featuring over 70 concerts to include John Legend, Logic, Buckingham McVie, Sam Hunt, Pete Townshend, Haim and Harry Styles. We look forward to again working with our partners, hosting artists and entertaining music fans in the summer of 2018!”said Becky Colwell, SMG Greek Theatre General Manager.
Van Andel Arena and DeVos Performance named top concert and event venues
GRAND RAPIDS, Mich. — Van Andel Arena and DeVos Performance Hall are receiving big honors as top concert and entertainment venues worldwide.
According to a statement from Van Andel Arena and DeVos Performance Hall:
Van Andel Arena appears as the #4 venue in North America and #10 worldwide on Billboard’s year-end ranking of venues with a capacity between 10,001 and 15,000. Van Andel Arena also lands at #7 in the United States on Venues Today’s list of Top Stops of 2017 for venues with a capacity between 10,001 and 15,000, and #52 in the United States on Pollstar’s list of Top 200 Arena Venues of all sizes worldwide.
DeVos Performance Hall was also ranked by Pollstar as #19 in the US and #25 worldwide.
“We are always thrilled to make these year-end charts, and we know it is a direct result of the support we have here in Grand Rapids,” said SMG Regional General Manager Richard MacKeigan. “The Grand Rapids-Kent County Convention/Arena Authority’s commitment to the venues as well as the support of SMG corporate and the community’s enthusiasm for live entertainment have made our success possible, and we are excited to continue carrying that into the future.”
63 SMG Venues Make Pollstar’s 2017 Year-End Top 200 Venue Lists
West Conshohocken, PA (January 8, 2018) - SMG-managed arenas, theatres, stadiums, and amphitheatres completed another outstanding year with 63 venues appearing on Pollstar Magazine’s annual lists of the Top Venues.
On the arena side, Manchester Arena in Manchester, United Kingdom took the top SMG spot, finishing the year ranked third in the world with 1,072,079 concert tickets sold. Leading the way in the United States was the BOK Center in Tulsa, Okla., with 325,548 tickets sold. The rankings, which were released last week, are determined by tickets sold worldwide for concerts and shows during 2017.
For the theatre rankings, DeVos Performance Hall in Grand Rapids, Michigan took the spot for SMG managed theatres selling over 221,932 tickets in 2017.
Leading the way for SMG on the Amphitheatre rankings was the Greek Theatre in Los Angeles selling over 230,000 tickets in 2017.
Chicago’s Soldier Field led the way on the Stadium rankings selling 206,537 tickets in 2017.
“Having 63 SMG venues make the list this year is a record and we celebrate the success of all of our European and American venues,” said SMG President and CEO Wes Westley. “Congratulations to all of our buildings that made Pollstar’s annual lists,” added Westley.
SMG also received a record 8 nominations for the upcoming Pollstar Concert Industry awards which will be announced on February 8 in Los Angeles. “It’s great to see the hard work of our executives and venue teams from around the world recognized by the readers of Pollstar for these nominations” said SMG Senior Vice President of Entertainment Jim McCue. SMG Pollstar Award nominations included SMG’s Becky Colwell from the Greek Theatre (Los Angeles) was nominated as Venue Executive of the Year; Lakeview Amphitheatre (Syracuse) was nominated for Best Major Outdoor Venue; Manchester Arena (Manchester, UK) was nominated as International Venue of the Year; Wintrust Arena (Chicago) was nominated as Best New Concert Venue; Bellco Theatre (Denver) was nominated as Theatre of the Year; BOK Center (Tulsa) was nominated as Arena of the Year; and the Greek Theatre (Los Angeles) was nominated for the Red Rocks/Small Venue of the Year Award.
SMG Richmond Venues Rise in
Year-End Pollstar Rankings
Jan. 26, 2018 - RICHMOND, Va. – The SMG-managed Richmond Coliseum, Altria Theater and Dominion Energy Center all improved in their respective Pollstar year-end rankings of concert venues based on ticket sales.
Altria Theater finished No. 53 in the United States (No. 67 worldwide) and Dominion Energy Center No. 125 (No. 159 worldwide) among theater venues and Richmond Coliseum was No. 90 (No. 147 worldwide) among arenas in 2017.
The rankings are based on total ticket sales reported to Pollstar for touring acts between Jan. 1 and Dec. 31, 2017. In the 2016 ranking, Altria Theater was No. 81 in the U.S. (No. 99 worldwide) while Dominion Energy Center and Richmond Coliseum were unranked.
“We at SMG Richmond are committed to bringing a variety of quality entertainment to the people of Richmond at all of our amazing venues,” Regional General Manager Dolly Vogt said. “We are excited for what 2018 has in store and can’t wait to welcome more guests this coming year.”
Even more amazing entertainment is coming to SMG Richmond-managed venues in 2018. Richmond Coliseum’s schedule includes WWE Live Jan. 27, the Harlem Globetrotters Feb. 9, Monster Jam Feb. 23-24, the Atlantic 10 Women’s Basketball Championship March 2-4, Marvel Universe Live! Age of Heroes March 8-11, 90’s Block Party April 14 and Tim McGraw & Faith Hill May 31.
Richmond Coliseum will again be home to Richmond Roughriders indoor football in 2018, hosting seven regular-season home games beginning March 31.
Altria Theater hosts Finding Neverland Jan. 30-Feb. 4, Travis Wall’s Shaping Sound Feb. 5, Harry Potter and the Sorcerer’s Stone™ - In Concert Feb. 10-11, Keith Sweat & Silk Feb. 14, Jason Isbell & the 400 Unit Feb. 16, Cabaret Feb. 23-25, Guess Who Showed Up at Dinner March 2-3, Million Dollar Quartet March 10, Celtic Woman March 16, Tony Bennett March 17 and more.
Shows at Dominion Energy Center include King of Crimes Jan. 27-Feb. 2, Richmond Symphony’s Music of Billy Joel feat. Michael Cavanaugh Jan. 27, Richmond Symphony’s Remembering 1968: A Tribute to MLK Feb. 3-4, Virginia Opera’s The Sleeping Beauty Feb. 9-11, Rain: A Tribute to the Beatles Feb. 15, Deep River: Marian Anderson’s Journey Feb. 17, Diana Krall Feb. 20, Virginia Opera’s A Midsummer Night’s Dream Feb. 23-25, Lewis Black March 2, CHEFS: The Sizzling Kitchen Showdown March 11, Tiffany Haddish March 16 and more.
SMG manages Altria Theater, Richmond Coliseum, Dominion Energy Center and Bon Secours Washington Redskins Training Center in Richmond. For more information and a full list of upcoming events, visit AltriaTheater.com, RichmondColiseum.net, DominionEnergyCenter.com or EventsatBSWRTC.com.
2017 News & Press Releases
INTRUST BANK ARENA MAINTAINS TOP SOCIAL MEDIA RANKING IN 2017
(Wichita, Kan.) – The SMG-managed INTRUST Bank Arena continues to lead U.S. venues on social media and is currently ranked #1 in the U.S. and #4 in the world among mid-size venues in the most recent edition of the Venues Today Social Media Power 100 Chart, released in their November issue. The chart ranks venues' social media reach using a number of publicly available data points among Facebook, Twitter and Instagram.
“Our marketing team has done a tremendous job of keeping social media a top priority and in turn becoming leaders in content innovation and fan engagement,” said SMG Director of Sales & Marketing, Christine Pileckas. “Just this month, we announced the return of our extremely popular 12 Days of Entertainment promotion, hosted through our Facebook page, and are very excited to give away 12 days’ worth of unique prizes and experiences to our loyal fans.”
Venues Today prequalifies more than 400 venues for consideration and weights scores for venue size and market size. This chart uses a weighted ranking curve so readers can quickly compare engagement within their own size category. INTRUST Bank Arena falls in the 10,001 to 15,000 capacity category and ranked 4th within the category. Leading the rankings in this category is The SSE Hydro in Glasgow, Scotland.
SMG RICHMOND AND TOYS FOR TOTS PARTNER TO
HELP LOCAL CHILDREN THIS HOLIDAY SEASON
RICHMOND, Va. – SMG Richmond will continue its annual tradition of helping needy children in the Richmond
Region by teaming with the U.S. Marine Corps Reserve’s Toys for Tots program this holiday season.
Three SMG‐managed venues–Richmond Coliseum (601 E. Leigh St.), Altria Theater (6 N. Laurel St.) and Dominion
Arts Center (600 E. Grace St.)—will serve as drop‐off locations for new, unwrapped toys through Dec. 17. Toys
can be dropped off in the specially marked locations during normal office hours and during all public events at
the three venues.
On business days, donations can be made at the Richmond Coliseum administrative office on Leigh St. from 9
a.m.‐5 p.m., the Altria Theater box office from 10 a.m.‐5 p.m. and the Dominion Arts Center box office from 10
“We at SMG always strive to give back to the Richmond community and are proud of our partnership with Toys
for Tots,” General Manager Dwight Johnson said. “We encourage our guests to help those in need during the
holidays by bringing a new toy to one of our upcoming events.”
Through this partnership, SMG Richmond assists Toys for Tots in its goal to deliver a message of hope to less
fortunate youngsters through a new toy at Christmas. This is the fifth year SMG has teamed with Toys for Tots to
collect toys for the children of Richmond.
TAYLOR SWIFT’S REPUTATION STADIUM TOUR
FIRST ROUND OF DATES ANNOUNCED
Taylor Swift is set to perform at U.S. Bank Stadium on September 1, 2018.
NEW YORK, NY., November 13, 2017 –The first round of dates for Taylor Swift’s reputation Stadium Tour were announced this morning just days after the ten-time GRAMMY winner performed “…Ready For It?” and “Call It What You Want” from the unanimously critically-acclaimed album, reputation, on “Saturday Night Live.” Taylor Swift’s reputation Stadium Tour will be produced and promoted by the Messina Touring Group (MTG) and AEG Presents in North America, and Live Nation overseas, and kicks off on May 8, 2018 in Arizona.
Tickets for the North American leg will go on-sale to the general-public on December 13th. Fans will have the opportunity to purchase tickets in advance of the public on-sale in North America via Taylor Swift Tix powered by Ticketmaster Verified Fan. Registration is currently open and continues until November 28th. General ticketing and on-sale information is currently available at TaylorSwift.com.
TAYLOR SWIFT’S REPUTATION STADIUM TOUR
DATE MARKET BUILDING
May 8 Glendale, AZ University of Phoenix Stadium
May 12 Santa Clara, CA Levi’s Stadium
May 19 Pasadena, CA Rose Bowl
May 22 Seattle, WA CenturyLink Field
May 25 Denver, CO Sports Authority Field At Mile High
June 2 Chicago, IL Soldier Field
June 30 Louisville, KY Papa John’s Cardinal Stadium
July 7 Columbus, OH Ohio Stadium
July 10 Washington, DC FedEx Field
July 14 Philadelphia, PA Lincoln Financial Field
July 17 Cleveland, OH First Energy Stadium
July 21 East Rutherford, NJ MetLife Stadium
July 28 Foxborough, MA Gillette Stadium
August 4 Toronto, ON Rogers Centre
August 7 Pittsburgh, PA Heinz Field
August 11 Atlanta, GA Mercedes-Benz Stadium
August 14 Tampa, FL Raymond James Stadium
August 18 Miami, FL Hard Rock Stadium
August 25 Nashville, TN Nissan Stadium
August 28 Detroit, MI Ford Field
September 1 Minneapolis, MN U.S. Bank Stadium
September 8 Kansas City, MO Arrowhead Stadium
September 15 Indianapolis, IN Lucas Oil Stadium
September 18 St. Louis, MO The Dome at America’s Center
September 22 New Orleans, LA Mercedes-Benz Superdome
September 29 Houston, TX NRG Stadium
October 6 Arlington, TX AT&T Stadium
*Additional tour dates to be announced in the United Kingdom, Ireland, Australia & New Zealand
MSU-Georgia Charity Basketball Game Raises over $360K for Disaster Relief
American Red Cross Benefits from Sunday’s Contest at SMG-managed Van Andel Arena®
Grand Rapids — Before Sunday’s 2:00 PM exhibition basketball game between Michigan State University and University of Georgia men’s basketball teams at Van Andel Arena, a check for $339,448.90 was presented to representatives from the American Red Cross. After a final tally confirming income and expenses from the game, the total has increased to $368,115.62!
$184,057.81 will be donated by both the universities, the Grand Rapids-Kent County Convention/Arena Authority (CAA), and SMG/Van Andel Arena to both the American Red Cross – Georgia Region and American Red Cross – International Services. After tickets sold out almost immediately, SMG, MSU, and Georgia staff received confirmation that the event would be a worthwhile endeavor.
“We had confidence that the West Michigan community would respond to this event in a big way, and they certainly lived up to the expectations,” said SMG Regional General Manager Richard MacKeigan. “It had to come together very quickly, but the quality of the event paired with a great cause made this something we really wanted to be a part of.”
“We know West Michigan loves their Spartans, and we were certain that this community would jump at a chance to support communities recovering from recent disasters,” mentioned CAA Chairman and MSU alumnus Steve Heacock. “It’s a gratifying feeling to see the success today,” he added on Sunday.
The game was a last minute addition to the schedule with the intent of raising funds for disaster relief. With news of the possible event breaking on Monday, October 23, it left only six days to bring together what typically takes months to achieve. “I can’t say enough about the staff on all sides for making sure this event happened in such a short span,” said MacKeigan.
Organizers had to plan everything in a very limited time frame, including securing a basketball court for the game and having it arrive in Grand Rapids on time. Michigan State volunteered to bring their floor for the game, and without the necessary transportation to have it delivered, Meijer stepped in to donate semi-trucks and cover expenses to haul the court west to Van Andel Arena.
Both teams pledged to cover their own transportation and operational costs as well in order to achieve a maximum donation total possible from this event.
SMG‐Managed Altria Theater Named Best Theater and
Best Concert Venue at RTD the Best Awards
Richmond, VA —Altria Theater has taken home two honors from this year’s RTD the Best Awards.
Readers of the Richmond Times‐Dispatch voted the SMG‐managed venue as the Best Theater and Best Concert
Venue in Richmond for 2017. The winners were announced Thursday at RTD Best Fest.
“On behalf of RPAC, Inc., Richmond Performing Arts Alliance and the City of Richmond, we are humbled the
people of Richmond have recognized Altria Theater as their choice for these honors,” Regional General
Manager Dolly Vogt said. “We at SMG strive to bring the best in entertainment to the Richmond Region and to
provide the best possible atmosphere for live events.”
The RTD the Best Awards are unveiled annually by the Richmond Times‐Dispatch. Nominees in over 100
categories are narrowed to three finalists and then voted on by readers of the newspaper. This is the second
consecutive year Altria Theater has won in the Best Theater category.
Altria Theater opened in 1927 and underwent extensive renovations from 2012‐14. The partnership between
RPAC, Inc., RPAA, the City of Richmond and civic leaders has ensured the theater will remain a community
asset for generations to come.
Upcoming events at the theater include John Mulaney: Kid Gorgeous on Nov. 2, Priest Tyaire’s Momma’s Boy
on Nov. 3, John Cleese and the Holy Grail on Nov. 10, John Prine on Nov. 11, The Beach Boys on Nov. 12, Neil
deGrasse Tyson on Nov. 15 and Gabriel Iglesias on Nov. 16.
The 2017‐18 Broadway in Richmond season at Altria Theater features Rodgers & Hammerstein’s The Sound of
Music Dec. 8‐10, Finding Neverland Jan. 30‐Feb. 4, Cabaret Feb. 23‐25, Dirty Dancing March 30‐April 1 and
Rent April 27‐29. For a full list of upcoming events and ticket information, visit AltriaTheater.com.
GEARING UP FOR A RECORD BREAKING 2017
Metro Radio Arena, owned and managed by SMG Ltd is firmly on track to enjoy a record breaking 2017, with the start of the year seeing major announcements including Ed Sheeran, John Legend, Queen & Adam Lambert and a 25 performance run of the spectacular Joseph and the Amazing Technicolor Dreamcoat.
In its 22nd year, the venue has welcomed over 14 Million people through its doors since opening, with welcoming 200,000 people through the doors already.
Ailsa Oliver, General Manager for Metro Radio Arena said “The first months of 2017 has seen amazing events at the venue with sell out performances for Strictly Come Dancing Live, Jack Whitehall, Kings of Leon, Ed Sheeran, Take That, Micky Flanagan, Steps and The Killers. There is a real passion for live entertainment in the North East and we thank local fans for their continued support along with a massive thank you to local and national promoters for bringing world class events to the region.”
2017 success continues with events including the iconic musician Phil Collins, the hilarious John Bishop, rock band Blink 182, the firm family favourite Disney on Ice Passport to Adventure, and the hottest ticket in town Little Mix.
Records already confirmed include comedy genius Micky Flanagan with the Highest Capacity at a Comedy Night and went on to perform for second date, and Little Mix will be setting a venue record for the most performances by a girl band at the Metro Radio Arena in a year, as they take to the stage for four sell out performances in the autumn.
Ian Coburn, Head of UK Live Comedy, Live Nation said “Absolutely elated to bring Micky back to Newcastle, the crowds are always fantastic, we are pleased to be part of their record breaking year and look forward to bringing more comedy to Newcastle”
The North East’s largest venue, continually looks at trends in the industry to ensure it is leading in opportunities. A major investment in 2017 includes a brand new draping system. This gives the venue further flexibility on formatting styles allowing them to attract new events to the area, such as the recently hosted Adam Ant and Professor Brian Cox along with the forthcoming Joseph and the Amazing Technicolour Dreamcoat in December.
They have also welcomed in 2017 some fantastic new events including The Big North Tattoo Show, Impractical Jokers ‘Where’s Larry’ Tour and Enter Shikari.
John Sharkey Executive Vice President, Europe Operations for SMG Ltd said “The North East is well known in the Industry for delivering some of the best atmospheres at concerts, which brings both customers and artists back to the Metro Radio Arena time and time again”
SMG Ltd who own and manage the Metro Radio Arena are celebrating their 40th anniversary this year.
8093 portions of chips – equivalent to 1.2 tonne of potatoes
5755 Hot Dogs – equivalent to the height of 2.25 of the empire state building when stacked one on top of the other
98578 pints sold – equivalent to 12322 gallons
713 pizzas sold – equivalent to 890 Frisbees
1848lbs of confectionary - that’s a lot of happy tummies!
30 SMG Arenas and Theaters Win 2017 Prime Site Awards
West Conshohocken, PA (October 20, 2017) - Thirty (30) SMG-managed arenas and theaters received the prestigious
Prime Site Award presented by Facilities and Event Management magazine. The Facilities’ Prime Site award is given
to the top entertainment, sports and special event venus, including Arenas, Civic Centers, Coliseums, Auditoriums,
Stadiums, Theaters, PACs, Amphitheaters, University Venues, Fairgrounds and Special Event Venues. Readers of the
magazine nominate venues based on numerous criteria ranging from promotional support and event staff proficiency
to physical aspects such as seating versatility, A/V and staging quality, and back-of-house ammenitites. Winners of the
award demonstrate the ability to please both incoming acts and patrons on multiple levels.
Doug Thornton, SMG Executive Vice President, Stadiums and Arenas said, “This is continued validation that SMGmanaged
arenas and theaters provide their users with the greatest value and highest level of service in the industry. We
are proud of the men and women of SMG for their hard work and dedication to the communities they serve.”
This year’s Prime Site winning SMG-managed arenas and theaters are:
Arie Crown Theater, Chicago, IL
Bellco Theatre, Denver, CO
BOK Center, Tulsa, OK
Blue Cross Arena, Rochester, NY
Cabarrus Arena and Events Center, Concord, NC
CenturyLink Center, Bossier City, LA
Chesapeake Energy Arena, Oklahoma City, OK
Citizens Business Bank Arena, Ontario, CA
Coliseo de Puerto Rico, Hato Rey, PR
Covelli Centre, Youngstown, OH
DCU Center Arena, Worcester, MA
Dunkin’ Donuts Center, Providence, RI
Florence Civic Center, Florence, SC
George M. Sullivan Sports Arena, Anchorage, AK
Jacksonville Veterans Memorial Arena, Jacksonville, FL
Laredo Energy Arena, Laredo, TX
Meridian Centre, St. Catharines, Ontario, CA
Mohegan Sun Arena at Casey Plaza, Wilkes Barre, PA
North Charleston Coliseum, North Charleston, SC
Pinnacle Bank Arena, Lincoln, NE
Richmond Coliseum, Richmond, VA
Rogers K-Rock Centre, Kingston, ON
Royal Farms Arena, Baltimore, MD
Santander Arena, Reading, PA
Save Mart Center, Fresno, CA
Smoothie King Center, New Orleans, LA
SNHU Arena, Manchester, NH
Stockton Arena, Stockton, CA
Times Union Center, Albany, NY
Van Andel Arena, Grand Rapids, MI
SMG Five Flags Center Recipient of Dubuque Chamber Innovator of the Year Award
FIVE FLAGS CENTER – September 6th, 2017
DUBUQUE, IA — The staff of SMG and Five Flags Center were asked to be present at the Dubuque City Council meeting Tuesday, September 5th to be recognized by Mayor Roy Buol and Council Members as an award recipient from the Dubuque Chamber of Commerce as Most Innovative Business in Dubuque County.
Teri Goodman, Assistant City Manager, was also recognized at the City Council Meeting as Chamber Friend of the Year.
Five Flags Center was recognized as Innovator of the Year for dramatically increasing concerts, ticketed events and creating events that increase economic impact to the businesses in Downtown Dubuque in 2016-17. A total of six awards were handed out during the Annual Dubuque Area Chamber of Commerce Annual Dinner that was hosted Thursday, August 24th. Other nominees in the category included Betty Jane Candies, a local chocolatier, and Convivium Urban Farmstead.
SMG Takes 6 IEBA Industry Award Nominations!
The International Association of Entertainment Buyers recently announced their 2017 Industry Award nominations. SMG was very pleased to be recognized with 6 Nominations including:
Amphitheatre of the Year: The Greek Theatre, Los Angeles
Amphitheatre of the Year: Daily’s Place, Jacksonville
Venue Executive of the Year: Becky Colwell, The Greek Theatre
Venue Executive of the Year: Chris Semrau, Denny Sanford Premier Center
Theatre of the Year: Bellco Theatre, Denver
Young Professional of the Year: Joe Giordano, BOK Center
“We are thrilled when our venues and employees receive national recognition for their work and achievements” said SMG Executive Vice President, Doug Thornton. “Our entire team at SMG is a big supporter of the International Association of Entertainment Buyers and its mission,” added Thornton.
The 2017 IEBA Industry Award winners will be announced at the IEBA Annual Conference in Nashville on October 17, 2017.
IEBA is the leading not-for-profit trade organization for live entertainment industry professionals who buy, book, and sell talent. Founded in 1970, IEBA provides an unparalleled forum for professional development. As a resource and a network representing billions of dollars in buying power, IEBA is an intimate organization that makes a huge impact.
War Memorial to be named 1ST SUMMIT ARENA @ Cambria County War Memorial
Johnstown, PA – What has been in the making for quite some time became a reality today when The Cambria County War Memorial Authority Board and 1ST SUMMIT BANK announced a 10-year agreement to rename the recently renovated facility 1ST SUMMIT ARENA @ Cambria County War Memorial. This venue will continue to serve as home to the Johnstown Tomahawks, the UPJ Ice Cats, and many youth hockey teams as well as host concerts, family entertainment, and trade shows.
This partnership comes at a time of positive change. Since becoming the nation’s first ever “Hockeyville,” the arena has undergone physical updates and generated positive income to better serve the community. This philosophy falls hand-in-hand with the mission of 1ST SUMMIT BANK, thus creating a beneficial collaboration for both organizations and, more importantly, their respective audiences.
A name change will not minimize the bottom line of the 1ST SUMMIT ARENA @ Cambria County War Memorial. Our Veterans are deep within our roots and will remain so. It is a common belief amongst all entities involved that the ‘War Memorial’ remains committed to honoring those who have served for our country.
“We see the War Memorial as more than an events center; it is a community meeting place,” explained Elmer Laslo, President of 1ST SUMMIT BANK, on his vision of this partnership.
Chairman of the arena Authority Board, Dean Gindlesperger, stated, “With this partnership, our customers and our Veterans can be assured the arena will continue to prosper and grow over the next ten years.”
As part of the partnership, the recently renovated 1ST SUMMIT ARENA @ Cambria County War Memorial will feature signage on the exterior of the arena, on the new digital scoreboard, and throughout the venue and organization to include promotional and marketing materials such as the newly branded website, www.1stsummitarena.com.
SMG named corporate partner of the year by the Department of Hospitality & Tourism Management of the College of Charleston’s School of Business
SMG was honored to be named corporate partner of the year at a presentation conducted at the College of Charleston and officiated by Alan Shao, Dean of the School of Business and Wayne Smith, Chairman, Department of Hospitality and Tourism Management. This is the first award of its kind issued by the department. In accepting the award, SMG President and CEO, Wes Westley stated, “SMG has enjoyed more than a decade of association with the College. We believe it is a perfect example of the private/public partnerships that can bring great value to each party. SMG provides internship opportunities for college students, and SMG executives collaborate with college professors in course development and sit on the college advisory board. These and many other examples have created a win/win opportunity. We are very pleased and humbled to receive this award and be the first recipient of such recognition.”
Dean Shao stated, “the length and depths of the excellent relationship we enjoy with SMG has been of great significance to all of us in the department and school of business. We look forward to enhancing these relationships for many years to come.”
Maureen Ginty, Executive Vice President, SMG, and member of the Executive Committee of the Advisory Board for the Hospitality Department said, “We cannot overstate the value of our long-standing relationship with the College. We continue to deepen and expand that relationship as we move into the future. All of us who have been associated with the College are extremely honored by the recognition and look forward to many years of continued partnership.”
SMG Launches its Newest k’nekt Training Classes Designed For Convention and Visitors Bureaus/DMOs
SMG announced today that it launched it’s first ever training class designed for Convention and Visitors Bureaus/DMOs. The content for this inaugural class was developed through interviews with heads of various Bureaus and DMOs. Their observations were integrated into our materials. “This class is evidence of the collaborative partnership SMG enjoys with its bureaus and DMOs. It exemplifies SMG’s vision for collaboration. Learning from and with each other, will increase the effectiveness of everyone involved and help us all to achieve our shared objectives.” said Maureen Ginty, EVP, SMG.
The initial class was attended by members of the Irving, Texas Convention and Visitors Bureau and Ontario, California Convention and Visitors Bureau. Lori Fojtasek, VP of Sales and Service, Irving, Texas Convention and Visitors Bureau had this to say about the class, “My team has been so complimentary of the entire training. It is always great to hear from a seasoned staff, that they learned so much and they plan to use what they have learned.” Jennifer Mendoza, Manager, Convention Sales, Greater Ontario Convention and Visitors Bureau offered, “the SMG k’nekt CVB Sales Professional Skills Training was by far the most comprehensive and focused training I’ve attended.”
The response to this initial class has been overwhelmingly positive, all of us with the SMG k’nekt team look forward to making it available to all of our CVB/DMO partners,” stated Ginty.
ALL-TIME RECORD YEAR FOR THE PETERSEN EVENTS CENTER
The SMG-managed Petersen Event Center at University of Pittsburgh hosted an all-time record of 96 events during the recently completed fiscal year, July 1, 2016-June 30, 2017. Several shows were at or near sellouts, including Louis CK, Panic @ the Disco, Lumineers, Green Day and Tool. The venue ranked 85th in the United States and 147th in the World as reported in the recent Pollstar Magazine Worldwide Ticket Sales Mid-year Rankings, with total attendance surpassing the prior year by more than 50,000 patrons.
“We are genuinely thrilled at the success of the national touring acts and other events that made the “Pete” their home this year. Our continuing partnership with the University of Pittsburgh, and the support of the University community and ticket buyers throughout the greater Pittsburgh region, underscore the attractiveness of this great venue.” commented SMG’s General Manager, Scott Michaels.
The Petersen Event Center also set records in several related areas when the Green Day show set an all-time show merchandise sales record and the Tool show set a new record for the highest, single show food and beverage sales.
Adding to the calendar were national attractions Cirque du Soleil’s OVO, Toby Mac, Justin Moore, Meghan Trainor and I Love the 90’s (featuring Vanilla Ice and Salt-N-Pepa). Local events made an impact as well with High School Basketball Championships, Local High School and College Graduations and Cheerleading Competitions taking place at the facility. In addition, SMG hosted a variety of University of Pittsburgh events including Men and Women’s Basketball, Freshmen Convocation and the Annual Commencement Ceremonies.
“The new fiscal year has kicked off with a record setting Phish Concert on July 19th, while the upcoming event schedule already includes Kenny ‘Babyface’ Edmonds on September 23 and A Perfect Circle on November 17, both of which are now on sale.” added Michaels. “We are truly excited about the year ahead.”
SMG-Managed Arenas, Theaters, Amphitheaters Continue Strong Performace on New Pollstar Mid-year Charts
West Conshohocken, PA (July 21, 2017) – SMG landed 33 arenas on Pollstar Magazine’s mid-year list of the Top 200 Arena Venues, 16 theaters on the Top 100 Theaters mid-year chart, and 1 amphitheater on the Top 50 Amphitheaters mid-year chart. The rankings were released on July 14, by the industry trade publication Pollstar.
“Congratulations to all our ranked venues,” said SMG Executive Vice President, Doug Thornton. “We are very pleased to see these fantastic results and look forward to a successful second half of the year.”
Manchester Arena took the top SMG spot, ranking second in the world with more than 622,000 tickets sold. Leading the way in North America was the Coliseo de Puerto Rico, which ranked 31st in the world with more than 243,000 tickets sold.
The SMG Amphitheater roster is growing this year with the addition of Pier 6 in Baltimore and Daily’s Place in Jacksonville. The iconic Greek Theatre in Los Angeles is SMG’s ranked amphitheater at #14 in the mid-year chart
Leading the way for SMG managed theaters was the DeVos Performance Hall in Grand Rapids, Michigan with 102,000 attendees and #35 ranking.
The complete list of SMG-managed venues in the Pollstar midyear rankings includes:
SMG Managed Arenas:
Manchester Arena (Manchester, United Kingdom)
First Direct Arena (Leeds, United Kingdom)
Konig – Pilsener Arena (Oberhausen, Germany)
Coliseo de Puerto Rico (San Juan, PR)
BOK Center (Tulsa, OK)
Smoothie King Center (New Orleans, LA)
Metro Radio Arena (Newcastle, UK)
Pinnacle Bank Arena (Lincoln, NE)
Van Andel Arena (Grand-Rapids, MI)
INTRUST Bank Arena (Wichita, KS)
Dunkin Donuts Center (Providence, RI)
SNHU Arena (Manchester, NH)
Save Mart Center (Fresno, CA)
Times Union Center (Albany, NY)
Chesapeake Energy Arena (Oklahoma City, OK)
Denny Sanford Premier Center (Sioux Falls, SD)
H-E-B Center at Cedar Park (Cedar Park, TX)
Royal Farms Arena (Baltimore, MD)
Jacksonville Veterans Memorial Arena (Jacksonville, FL)
Richmond Coliseum (Richmond, VA)
Huntington Center (Toledo, OH)
Peterson Center (Pittsburgh, PA)
John Paul Jones Arena (Charlottesville, VA)
Santander Arena (Reading, PA)
Blue Cross Arena (Rochester, NY)
Mohegan Sun Arena at Casey Plaza (Wilkes Barre, PA)
Stockton Arena (Stockton, CA)
North Charleston Coliseum (North Charleston, SC)
Century Link Center (Bossier City, LA)
Big Sandy Superstore Arena (Huntington, WV)
DCU Center (Worcester, MA)
Tucson Arena (Tucson, AZ)
Peoria Civic Center Arena (Peoria, IL)
SMG Managed Theaters:
DeVos Performance Hall (Grand Rapids, MI)
Altria Theater (Richmond, VA)
Bellco Theater (Denver, CO)
Wagner Noël Performing Arts Center (Midland/Odessa, TX)
James L. Knight Center (Miami, FL)
FM Kirby Center for the Performing Arts (Wilkes-Barre, PA)
Saenger Theater (Pensacola, FL)
Plaza Theatre (El Paso, TX)
Sands Bethlehem Events Center (Bethlehem, PA)
Santander Performing Arts Center (Reading, PA)
Peoria Civic Center Theater (Peoria, IL)
William Saroyan Theatre (Fresno, CA)
North Charleston Performing Arts Center (North Charleston, SC)
Crouse Hinds Theatre (Syracuse, NY)
Old National Events Plaza (Evansville, IN)
Carpenter Center (Richmond, VA)
SMG Managed Amphitheaters:
Greek Theatre (Los Angeles, CA)
Pollstar is a weekly trade publication covering the worldwide concert industry. Rankings are published on a quarterly basis.
Citizens Business Bank Arena Celebrates 45% Attendance Increase in 2016/17
Diverse sold out shows include Trans-Siberian Orchestra, Def Leppard and Tim McGraw /Faith Hill
Thursday, August 3, 2017 (Ontario, California) SMG, the world leader in venue management, took over management of Citizens Business Bank Arena in Ontario, California on July 1, 2016. One year later, the results are in and they prove the decision by the City of Ontario to change management services at Citizens Business Bank Arena was a very good move. “We are thrilled that during our first year of management the attendance (outside of the home team sporting events) increased by 45%,” said Michael Krouse, President & CEO of Citizens Business Bank Arena and Regional Vice President for SMG. “Our goals this past year were to improve attendance, increase food and beverage options, and upgrade the overall guest experience,” added Krouse.
SMG has also worked tirelessly to bring a diverse mix of events to the City of Ontario. Recent sell-outs by Def Leppard and Tim McGraw/Faith Hill have proven the market will support big name events. In May, SMG and the Los Angeles Clippers announced that the Clippers new development league team, the Agua Caliente Clippers of Ontario will be moving to Ontario. This team will add to the entertainment options at Citizens Business Bank Arena and to the already busy arena calendar. “We are proud to team-up with the Agua Caliente Band of Cahuilla Indians to bring highly competitive professional basketball to the Inland Empire,” said Clippers President of Business Operations Gillian Zucker. “This region has already demonstrated enormous passion for the Clippers. Locating our team in Ontario allows us to reward that enthusiasm and continue to build a deep connection with these fans by offering affordable, family fun right in their backyard.”
SMG has also improved the food and beverages options to the delight of guests. The all new street tacos have been a fan favorite, along with the carne asada nachos and the slow roasted brisket sandwich with homemade BBQ sauce. New partnerships have been developed including Hanger 24 Craft Brewery, Jimmie John’s, and Chick Fil A. Prior to two sold out concerts, Def Leppard and Tim McGraw/Faith Hill, an early outdoor party experience offered dining options, concert merchandise, games and vendors. Part of the overall improvement of the guest experience has been providing excellent food and beverage options. Since taking over management, Premier Foods by SMG has increased sales by 14%. Not
only the fans have recognized the quality, the entertainers have expressed their appreciation for the quality, taste, and presentation of food at Citizens Business Bank Arena.
Other initiatives implemented by SMG during this first year of management include the following:
Installation of High Speed Wi-Fi
Ticketing platform returned to Ticketmaster
Suite scanners were installed -the arena was the first in the nation to install this type of scanner system.
New food and beverage menus and partners including Hanger 24 Craft Brewery, with several more options coming soon
New paint, wall coverings, and flooring improvements have begun and will continue thru 2018
SMG currently manages Ontario Convention Center, Ontario Town Square, Citizens Business Bank Arena, the Greater Ontario Convention & Visitors Bureau including the California Welcome Center at Ontario Mills and produces signature events such as Route 66 Cruisin’ Reunion. The overall synergy created by utilizing all the marketing resources to co-promote events is making a difference. There are over 6,000 hotel rooms in the Greater Ontario region. The management of those hotels are provided with a monthly calendar of arena and convention center events. Currently six electronic marquees are advertising upcoming events at the Arena on a regular basis. With the new, larger LED marquee sign build that will be in place by the fall of 2017, plus 5 other local marquees and an additional 10 electronic sign boards throughout the region coming this fall the promotional reach for upcoming shows will reach over 2.2 million people daily.
Overall, Citizens Business Bank Arena is being upgraded to a better venue that provides the local, regional, and Southern California fans with the best entertainment experience possible.
Record Setting Concert Year for SMG New Orleans
July 25, 2017 – NEW ORLEANS, LA – SMG announced today that its managed facilities in New Orleans have achieved a record setting concert year. The Mercedes-Benz Superdome, the Smoothie King Center and Champions Square collectively sold over $40 million in concert tickets during the 12 months ending June 30, 2017.
Among the many highlights were performances by Beyoncé and Guns N’ Roses at the Mercedes-Benz Superdome. The Smoothie King Center hosted a record number of concerts (25) including sold-out shows by Drake, Maroon 5, Dixie Chicks, Red Hot Chili Peppers, Billy Joel, Radiohead, Charlie Wilson, Tim McGraw & Faith Hill, the Weeknd, and Journey.
This year also included the first ever Bayou Country Superfest at the Superdome as well as the annual Essence Festival. Commenting on this milestone, General Manager Alan Freeman noted “This past year is further validation of how far New Orleans has come back from the devastation of Hurricane Katrina, and the vitality of our market. Our show numbers and grosses have shown sustained growth for several years. I want to thank all our promoters, with special thanks to Live Nation, Beaver Productions, and AEG.”
SMG Executive Vice President, Doug Thornton pointed out that the New Orleans facilities are part of larger company network that includes 5 other SMG-operated NFL stadiums and 68 domestic arenas. “Alan and our corporate staff in the SMG Live Entertainment Division did a fantastic job last year directing touring business to New Orleans. The unprecedented results represent yet another milestone for these three great facilities and we are pleased that our corporate resources were able to help deliver significant results,” said Thornton.
The momentum from last year continues to build. Ticket sales for the recently completed 2017 Essence Festival were up 27% compared to 2016. Pollstar’s mid-year report shows the Smoothie King Center ranked at # 47 in world-wide arena ticket sales, and # 21 in the United States. Concerts currently on sale include James Taylor & Bonnie Raitt, Jay-Z, Incubus, Lionel Richie & Mariah Carey, John Mayer, U2, Jason Aldean, Katy Perry, and Bruno Mars.
The Mercedes-Benz Superdome, Smoothie King Center, and Champions Square are the home venues for the New Orleans Saints and the New Orleans Pelicans, in addition to such annual attractions as the Allstate Sugar Bowl, the Bayou Classic, the R&L Carriers New Orleans Bowl, and the LHSAA High School Football Championships. This past February all three venues were utilized during the very successful 2017 NBA All-Star Weekend, marking the third time hosting in the past 10 years.
SMG-managed Santander Arena and Santander Performing Arts Center Host Record Number of Events during the 2016-2017 Season
The SMG-managed Santander Arena and Santander Performing Arts Center hosted an all-time record of 275 events during the recently completed fiscal year, July 1, 2016-June 30, 2017, including nine sold out events. Concert headliners such as Eric Church, Miranda Lambert and Marc Anthony brought in fans from all over Eastern Pennsylvania, including the Berks County region and beyond. Over 420,000 fans crossed the threshold of these downtown Reading, PA venues to enjoy everything from concerts to legendary comedian Mel Brooks; from the Harlem Globetrotters to Reading Royals Hockey; and from the Illusionists to the Reading Symphony Orchestra. Adding to the calendar, the Santander Arena hosted multiple dates of Pennsylvania High School Basketball Playoffs in partnership with the Pennsylvania Interscholastic Athletic Association.
“It’s been a non-stop year for us here!” commented David Farrar, General Manager of both facilities. “When you have the support of the ticket buying public and the dedicated staff that we have here, it’s easy to prove to promoters and agents that their artists will enjoy performing here. What we do behind the scenes ensures that these artists keep coming back and that our audiences get the best show possible!”
Also contributing to the venues’ 2016-17 success was increased revenue generated by various facility departments. Group sales increased over 40% from the prior year’s results, contributing nearly $200,000 in added revenue. Over 7,000 visitors attended from groups such as tour and travel agencies, senior centers, church groups, and local businesses. Additionally, Dinner on the Mezz, an exclusive pre-show dinner option offered right at the two venues, contributed another $50,000 in revenue.
All of this, when paired with additional catering revenue generated from SMG’s exclusive catering branch, SAVOR, and with revenue generated from the Arena’s fully leased, twenty-one luxury suites, has set a new standard for the Santander Arena and Santander Performing Arts Center for seasons to come. “We have some great, new initiatives set to roll out to maintain this momentum into the 2017-2018 year,” said Farrar, “so stay tuned!”
Contact: Matt Christine | Marketing Manager | (610) 898-7214 | firstname.lastname@example.org
New contract with Cobo Center locks in NAIAS through 2025
Cobo proves itself to be the perfect venue for NAIAS now and into the future
DETROIT June 11, 2017 — Claude Molinari, general manager of SMG/Cobo Center, today announced the facility has entered into an eight-year contract with the North American International Auto Show (NAIAS) to keep one of the world’s most influential auto shows in Cobo Center through 2025.
“With the leadership and work of the Detroit Regional Convention Facility Authority (DRCFA), along with SMG, Cobo Center is truly a world-class venue,” said Rod Alberts, Executive Director, NAIAS. “The significant renovation has allowed the auto show to expand our footprint and has provided us with the perfect facility to host thousands of international journalists, industry executives and over 800,000 public show attendees.”
The first multi-year agreement between the two companies was signed in 2012. The five-year agreement was unprecedented at the time. Prior to that, Detroit was in danger of losing NAIAS, one of the region’s most valuable assets. Since that time, Cobo Center’s $279 million renovation has been completed, SMG management has changed the business model, the center has been rebranded and advanced technology enhancements has made it state-of-the-art.
“The future is very bright for Cobo Center, and we are thrilled to have the NAIAS here for years to come,” said Molinari. “The DRCFA’s vision of a world class convention center has been realized. Working together in cooperation with our regional partners, the DRCFA and SMG are committed to providing outstanding experiences for our guests.”
The contract will include additional days to the NAIAS in Cobo Center for upcoming years. Beginning next year, The Gallery will return to Cobo for the official kick off of the event, including a nearly $10 million collection of the worlds luxury and supercar nameplates, along with an activity to benefit local children’s charity. Additionally, the AutoMobili-D exhibit will expand by 30,000 square-feet, now encompassing 150,000 square-feet, and will run through the 3-day Press Preview and 2-day Industry Preview, and the first weekend of the Public Show.
SMG Knoxville Increases Concert and Event Activity by 50% in First Year
Knoxville Civic Coliseum and Auditorium sees record numbers under new management.
Knoxville, TN – Upon reintroducing the facility to the event market, the number of concerts hosted at Knoxville Civic Auditorium and Coliseum (KCAC) increased by 50% in less than a year. Additionally, from the start of January through the middle of June, the Auditorium hosted an event every week for 24 straight weeks. There have been several sold-out shows in both the Coliseum and the Auditorium including (but not limited to) Thomas Rhett, Alabama, and Jim Gaffigan.
SMG has also increased consumer marketing focus at KCAC: both Twitter and Facebook have seen dramatic increases in customer engagement. City of Knoxville Mayor Madeline Rogero had this to say: “Since the City of Knoxville contracted with SMG to manage the Knoxville Civic Auditorium and Coliseum and Chilhowee Park and Exposition Center, we have been impressed by the rapid improvements and progress at both facilities. SMG’s professionalism and expertise have enabled them to identify and promote the strengths of these valuable public assets, leading to increased bookings and a better experience for both event organizers and attendees.”
Additional Growth Areas at SMG Managed Knoxville Convention Center.
SMG has managed the Knoxville Convention Center (KCC) for the past 15 years and has hosted over 4 million total attendees from 85 different countries. In the past year, bookings have increased by 25% and the city of Knoxville plans to renovate the older convention center to handle the increase in bookings. A year and a half ago, SMG was also asked to manage the Knoxville Civic Auditorium and Coliseum as well as Chilhowee Park & Exposition Center, creating a larger presence in the market that is now known as SMG Knoxville. In the past year, Chilhowee Park & Exposition Center (CPEC) has seen a 40% increase in bookings at this 81-acre multi use venue as well as dramatic increases in social media engagement. With all this success, it’s no wonder that SMG Knoxville has been selected as a finalist for the Knoxville Chamber’s 13th Annual Pinnacle Business Awards. The Business Excellence award is presented to a company with a significant presence in East Tennessee that has shown remarkable profitability, growth and stability.
SAVOR…Selected as new food and beverage provider at the Federal Way Performing Arts and Event Center
West Conshohocken, PA (July 11, 2017) – SAVOR… is pleased to announce that it will be the exclusive food and beverage provider for the brand new $33 million Federal Way Performing Arts and Event Center, scheduled to open August 19, 2017. Not only will SAVOR deliver F&B management services to the Events Center and intermission program, but continues its hyperlocal approach by partnering with local and trusted caterers in the Federal Way and greater Seattle area. “We will look into the communities we serve to find partners who have a passion for local eating. We believe it’s that passion that translates into taste,” says SAVOR SVP, Scott Campanella. SAVOR grows out of a 40 year history of supporting the economic development mission set within the civic venues we serve. That sensibility drives our promise of keeping things local, sharing the unique character of our neighborhoods, giving back to the community, and developing a sense of place on every plate we serve.
SAVOR…Selected as new food and beverage provider at PA Farm Show Complex and Expo Center
West Conshohocken, PA (July 11, 2017) – SAVOR… is pleased to announce that it is the new food and beverage provider for the PA Farm Show Complex and Expo Center, beginning July 1, 2017. “We saw an opportunity to tailor our operations, menus and our supply chain to support to the local producers and partner with the businesses who share the PA Farm Complex’s commitment to ‘PA Preferred’ suppliers for quality, sustainability, and freshness,” says SAVOR SVP Scott Campanella. SAVOR looks to re-imagine the concession operations with an eye on PA Agriculture and will introduce Executive Chef Stephanie Gelberd who featured Pennsylvania farm products at the café at Phipps Botanical Garden in Pittsburgh, recognized as one of the most sustainable cafés in the country.
30 SMG Convention Centers Win 2017 Prime Site Awards
West Conshohocken, PA (June 15, 2017) - Thirty (30) SMG-managed convention centers received the prestigious
Prime Site Award presented by Facilities and Destinations magazine. The Facilities’ Prime Site award recognizes cities
and venues that are ideal environments for stakeholders to engage in dialogue, brainstorming, learing and networking.
Convenient air accessibility, a CVB versed in group service, a LEED-certified convention center and a diverse and
convenient hotel package are examples of features readers highlight in making their nominations.
Gregg Caren, SMG Executive Vice President, Convention Centers said, “This is continued validation that SMG-managed
convention centers provide the ultimate in client satisfaction on many levels. Our convention centers provide a boon to
local economies and they stand out in a competitive meetings marketplace.”
This year’s Prime Site winning SMG-managed convention centers are:
Albuquerque Convention Center (Albuquerque, NM)
Branson Convention Center (Branson, MO)
Broward County Convention Center (Fort Lauderdale, FL)
Century Center (South Bend, IN)
Cobo Center (Detroit, MI)
Colorado Convention Center (Denver, CO)
Cox Convention Center (Oklahoma City, OK)
David L. Lawrence Convention Center (Pittsburgh, PA)
DeVos Place (Grand Rapids, MI)
Greater Columbus Convention Center (Columbus, OH)
Global Center for Health Innovation (Cleveland, OH)
Huntington Convention Center of Cleveland (Cleveland, OH)
Jackson Convention Complex (Jackson, MS)
Irving Convention Center (Irving, TX)
Knoxville Convention Center (Knoxville, TN)
Long Beach Convention & Entertainment Ctr. (Long Beach, CA)
McCormick Place (Chicago, IL)
Meadowlands Exposition Center (Secaucus, NJ)
Mobile Convention Center (Mobile, AL)
Montego Bay Convention Centre (Montego Bay, Jamaica)
NRG Center (Houston, TX)
Palm Springs Convention Center (Palm Springs, CA)
Pennsylvania Convention Center (Philadelphia, PA)
Raising Cane’s River Center (Baton Rouge, LA)
Rhode Island Convention Center (Providence, RI)
SeaGate Convention Centre (Toledo, OH)
Shreveport Convention Center (Shreveport, LA)
Sioux Falls Convention Center (Sioux Falls, SD)
Tucson Convention Center (Tucson, AZ)
Wildwoods Convention Center (Wildwood, NJ)
SMG’s k’nekt Training Programs Approved for CMP Education Credits
West Conshohocken, PA (June 8, 2017) – SMG is proud to announce that many of SMG’s k’nekt sales and event training classes were recently approved for CMP education credits by the Convention Industry Council.
Today, the CMP credential is recognized globally as the badge of excellence in the meeting, convention, exhibition, and event industry. The qualifications for certification are based on professional experience, education, and a rigorous exam. The purpose of the CMP is to:
Enhance the knowledge and performance of meeting professionals,
Promote the status and credibility of the meeting profession, and
Advance uniform standards of practice
The CMP exam was developed and is maintained by meeting professionals from all over the world who volunteer their time to ensure that the program reflects the best practices in the meeting management field. More than 11,000 meeting professionals in 55 countries around the globe hold the CMP designation. This unique community represents every sector of the industry—from corporations and associations to government and institutional organizations.
“We have aligned our training to further understand our professional meeting partners’ goals so we exceed their high expectations, stated Maureen Ginty, EVP and developer of SMG’s K’nekt training programs. Our k’nekt training is based on professionalism and creating a connection with each customer’s event. We are one of the only management companies that offers a complete catalogue of training classes covering every level of an associate’s career path. Our programs underwent rigorous review by the Council in order to achieve this industry recognition.”
Gregg Caren, EVP Convention Center Division said, “this is a significant accomplishment and recognition for the training programs SMG offers our facilities. The classes themselves have been met with widespread enthusiasm by our associates and clients alike. They are another example of the excellent proprietary programs SMG offers.”
SMG Selected To Manage One of World’s Largest Convention Centers Slated To Open in China in 2019 – Agreement Propels SMG’s International Growth
West Conshohocken, PA (June 6, 2017) – SMG, a leader in convention and entertainment venue management, announced that it has secured an agreement to manage a new exhibition and convention center in Shenzhen, China.
The agreement is a milestone in SMG’s 40-year history. The Shenzhen World Exhibition & Convention Center is set to become one of the largest convention centers in the world. It also will be the company’s new flagship venue in China’s growing trade show market.
“We are honored by our selection, which reflects our unique combination of resources, relationships and expertise in the industry,” said SMG President and CEO Wes Westley. “We look forward to operating a world-class facility in China’s most progressive international business center.”
SMG will work closely with China Merchants Shekou Holdings (CMSK) and OCT Group, the two Chinese companies that came together to win the bid from the Shenzhen Municipal Government to build the exhibition and convention center.
Mr. Sun Chengming, chairman of CMSK, said, “We are excited to work with SMG to build Shenzhen World Exhibition & Convention Center into a global venue benchmark.”
The new venue, which will be located near the Shenzhen International Airport, will anchor an extraordinary new business and lifestyle district, featuring numerous hotel and commercial projects, including a retail and entertainment complex.
“Shenzhen World is a very significant project for the Shenzhen government, and we have every confidence in CMSK and OCT to build and operate the venue,” said Mr. Xu Chongguang, deputy secretary general of the Shenzhen municipality. “We hope that by leveraging the international experience and expertise of SMG, the venue can achieve a world-class standard with wide exposure on the global stage.”
The design of Shenzhen World calls for 4.3 million square feet (400,000 square meters) of exhibition space and another 500,000 square feet (45,000 square meters) of flexible convention & meeting space. The venue will be roughly twice the size of McCormick Place in Chicago, the largest exhibition and meeting facility in North America. SMG has managed McCormick Place since 2011.
“While we have entertained many inquiries from China in recent years, we were waiting for the right project and partner and believe we have found both in Shenzhen,” Westley said. “As we expand our global footprint, this agreement will propel our international growth strategy.”
The project is under construction, and the first phase is targeted for completion in the first quarter of 2019.
“Construction has gone smoothly since we broke ground in September 2016,” said Mr. Ma Jun, deputy general manager of CMSK (Shenzhen) and general manager of CMSK-OCT International Exhibition Development Co. Ltd. “The general contractor is already working on site, and the venue operation company has already been established. We are now busy with pre-opening work.”
SMG SHARES GROUNDBREAKING STORY OF DANCE THEATRE OF HARLEM AT RITZ THEATRE AND MUSEUM
JACKSONVILLE, Fla., April 14, 2017- SMG, Jacksonville’s premier venue management company, announced today that it is bringing a piece of New York history to Jacksonville. SMG has secured a traveling exhibition dedicated to telling the groundbreaking story of Dance Theatre of Harlem. Dance Theatre of Harlem: 40 Years of Firsts will be on display at the Ritz Theatre and Museum for an extended stay beginning Saturday, April 15.
In the aftermath of Martin Luther King, Jr’s assassination, African-American dance pioneer Arthur Mitchell co-founded the Dance Theatre of Harlem School in 1969 to ignite positive social change and dispel the belief that ballet could not be performed by those of African descent. The Dance Theatre of Harlem company officially debuted in New York City at the Guggenheim Museum in 1971. It has since grown into a multicultural dance institution of unparalleled acclaim, with a legacy of providing opportunities for creative expression and artistic excellence that continues to set standards in the performing arts.
In the last 44 plus years, the professional touring company has performed in 41 states and 40 countries on six continents. The renowned ballet company, school’s history, powerful social and artistic impact is brought to life through the exhibit’s more than 165 rare costumes, set pieces, historical photographs, tour posters, video excerpts and design sketches. The exhibit also includes four dramatically-staged ballets that are iconic to the company: A Streetcar Named Desire, Creole Giselle, Dougla and Firebird.
“It is a true honor for the Ritz Theatre and Museum to host an exhibition that shares such a compelling story of empowerment and defiance of racial stereotypes,” said SMG Jacksonville General Manager Bill McConnell. “Northeast Florida is home to many prolific dancers who helped pave the way as members of this iconic troupe. The Ritz Theatre and Museum is proud to provide Jacksonville with the opportunity to learn more about these artistic trailblazers and this storied dance company.”
The exhibition is thoughtfully divided into sections that allow the viewer to walk through a history of Dance Theatre – from photographs and stories about co-founders Mitchell and Karel Shook, to the forming of the school and progression to a professional company, and a repertoire that includes contributions from a myriad of choreographers over the years, including George Balanchine.
Dance Theatre of Harlem: 40 Years of Firsts is organized by Dance Theatre of Harlem, California African-American Museum and The New York Public Library for the Performing Arts, and toured by International Arts & Artists, Washington, D.C. The exhibition will be on display at the Ritz Theatre and Museum through July 31.
Museum admission is available at the Tom Bush Family of Dealerships Box Offices located at the Ritz Theatre and Museum. For more information, call the Ritz at (904) 807-2010 or visit www.ritzjacksonville.com.
FIRST QUARTER SUCCESS AT TIMES UNION CENTER
Albany, NY- The first quarter of 2017 has come to an end and the Times Union Center saw 48 days made up of 55 events including concerts, basketball, hockey, and expositions. With 35 set up days for events, the center had 83 active days from January to March, which included 72 active construction days with an average of 40 workers per day.
January began our busy first quarter with 15 total events, including the highly anticipated Twenty One Pilots gig while February was a month of sports, which brought the return of the Harlem Globetrotters and NYSPHSAA High School Wrestling Championships. March ended the successful quarter with 21 events in just 16 days as the Times Union Center saw quick turnovers from sports to concerts and back in March. Beginning with the 2017 MAAC Men’s and Women’s Basketball Championships, we moved onto Maroon 5, three nights of Garth Brooks and TobyMac, before a quick change to hockey. WWE Live took over mid-month for one night only before changing back to hockey for a three-game stretch. Following 5 days of rehearsals, we wrapped up the month with John Mayer’s opening night of the Search for Everything Tour. In addition to these individual events, the Times Union Center hosted two press conferences, including one hosted by Garth Brooks and Trisha Yearwood, to highlight their first return to Albany in over 20 years. The first quarter also saw significant construction milestones that will be on display in the coming months. A new elevator and escalators were installed in the front atrium, one bathroom was completed and the landing connecting the arena to the parking garage was enclosed.
“The Times Union Center has had a remarkable first quarter which would not have been successful without the support of staff, patrons, sponsors, suite holders, and promoters. Everyone has a part in making the Capital Region an exciting place to be. As incredible talent continues to come through the Times Union Center, fans have so much to look forward to in 2017 with state of the art advancements being brought to the venue,” said Albany County Executive Daniel P. McCoy.
“2017 has already proved to be one of our best years. With renovations successfully moving forward, we are grateful for the opportunities to host such incredible events. With new events like Twenty One Pilots, Maroon 5 and John Mayer, as well as returning events including NYSPHSAA, MAAC and Garth Brooks, it’s an exciting time at the Times Union Center. By the end of the year, the Capital Region will see the likes of The Chainsmokers, Poison, 80’s greats including Howard Jones and Men Without Hats at Retro Futura, and Roger Waters,” said Bob Belber, SMG Regional General Manager of the Times Union Center.
In these last three months, over 265,000 patrons walked through the Times Union Center turnstiles, having consumed nearly 30,000 bottles of water, 20,000 soft pretzels, and 13,000 bags of popcorn. The Times Union Center staff used two different basketball floors and three different sheets of ice to meet the requirements of each event and additionally, a total of 45 basketballs were used to accommodate the 30 basketball games. Throughout these busy months, the staff logged a total of more than a whopping 27,000 hours.
Leading international trade publication, Venues Today, ranked Times Union Center as #5 in the Mid-Atlantic “Top Stops” from March 2016 through February 2017 in our capacity category, ranking alongside high profile venues such as Madison Square Garden and Barclays Center. Our 2017 first quarter events directly helped this overall ranking and was a fantastic way to kick-off 2017. Forthcoming, fans can look forward to The Chainsmokers, Poison and Tesla, Reebok East Regional CrossFit Games, and the return of New Kids on the Block. A full schedule of events can be found by visiting our website at www.timesunioncenter-albany.com or by following us on Facebook, Twitter, and Instagram @TUCenter.
BOK CENTER #11 ARENA IN THE UNITED STATES
Venue is highest ranked SMG-managed arena in North America
(Tulsa, Okla.) April 7, 2017- BOK Center continues to maintain its status as one of the world’s busiest concert arenas. Earlier today, Pollstar announced their 2017 First Quarter Top 100 Arena Venues based on ticket sales and BOK Center finished #11 in the United States and #35 in the world. BOK Center was also the highest ranked arena in North America managed by SMG, the Philadelphia-based venue operator that manages over 230 facilities, nearly 70 arenas, and over 1.75 million seats worldwide.
“We couldn’t have this sustained success without the support of the loyal fans along with the agents and promoters who continue to believe in the Tulsa market,” said BOK Center General Manager Jeff Nickler. “This honor doesn’t only belong to SMG, but also to our regional ticket buyers, sponsors and corporate partners that have supported this venue from day one.”
The #11 ranking in the United States puts BOK Center right behind Bridgestone Arena (Nashville) who ranked #10 and right in front of Staples Center (Los Angeles) who ranked #12. The Tulsa venue sold more concert tickets than arenas in several larger regional markets including New Orleans, Las Vegas, Kansas City, Houston and Austin.
The first quarter of 2017 was highlighted by several sold-out concerts that included Red HotChili Peppers, Eric Church, Twenty One Pilots, Green Day and Miranda Lambert. BOK Center also hosted two large scale sporting events which included the Big 12 Wrestling Championship and the NCAA D1 Men’s Basketball First and Second Rounds.
“Congratulations to BOK Center staff, all local music fans and our promoter partners for achieving such a high ranking for U.S. ticket sales,” said Doug Thornton, Executive Vice President for SMG. “This shows that Tulsa continues to be a strong market for live entertainment and we are thrilled to be a part of that success story.”
In addition to garnering a high ticket sales ranking, BOK Center was also named “Arena of the Year” in 2016 by the International Entertainment Buyers Association. The industry trade group and its voters selected the Tulsa venue for the prestigious award over Madison Square Garden (New York City), Barclays Center (Brooklyn), T-Mobile Arena (Las Vegas) and The Forum (Los Angeles).
The O2 (London) topped the overall ticket sales rankings and Barclays Center (Brooklyn) garnered the top United States spot. The rankings are determined by tickets sold worldwide for concerts from January 1, 2017 to March 31, 2017. Pollstar totals do not include tenant sport team ticket counts, some family shows, or SMG-produced special events.
SIXTH ANNUAL DODGEBRAWL TOURNAMENT CREATES COMPETITION FOR A CAUSE
(Tulsa, Okla.) March 23, 2017 – Get your sweatbands and kneepads ready – the sixth annual Dodgebrawl Tournament presented by Paul Transportation returns to BOK Center on May 13, 2017. This one-day dodge ball tournament sets teams to compete for the charity/non profit of their choice with each winning team’s selected charity/nonprofit receiving a financial donation on behalf of the tournament.
“Dodgebrawl is an event that brings the kid out in everyone,” said Jeff Nickler, SMG Tulsa General Manager. “People from across the region enjoy this opportunity to have a good time while supporting local charities and nonprofits.”
Dodgebrawl started in July of 2012 with 50 participating teams and it has grown to a 64-team tournament. As the event grows bigger and better each year, it has become a staple for the Tulsa community. Admission to Dodgebrawl is free and all are welcome to attend and cheer on their favorite team during the tournament.
64 teams of six gather on May 13 at BOK Center. Each team will be guaranteed three games – one warm-up game and then two games (or more) in a double-elimination bracket. At the end of the day, prizes will be awarded to the selected charities/nonprofits of the top three teams. Prizes will also be awarded to teams with the best team name and best team uniform. Anyone interested in playing in the tournament can register at www.tulsadodgebrawl.com.
Dodgebrawl 2017 is presented by Paul Transportation. Other partners include Fox23, Tulsa Community College, Shocktop and BlueStone Natural Resources. iHeartMedia is the official radio partner including four of its stations: 92.1 the Beat, The Buzz, 106.1 The Twister and KMOD. Dodgebrawl is coordinated and produced by SMG Tulsa Special Events.
More information about Dodgebrawl 2017 is located at wvw.tulsadodgebrawl.com. Questions or other inquiries about Dodgebrawl or other SMG special events can be directed to Brian Smith, Event & Festival Manager, at (918) 894-4268 or email@example.com.
CA-USA Wrestling, Inc. Exceeds Estimated Hotel Room Nights in City of Fresno
FRESNO, CA – California USA Wrestling, Inc. (CA-USAW) brought an exceptional amount of hotel room nights to the City of Fresno during back-to-back weekends of state championships hosted at Selland Arena. The organization exceeded the projected amount of hotel room nights by over 800.
CA-USAW kicked off their first weekend of 2017 wrestling at Selland Arena on March 11th and March 12th with the Frosh-Soph Freestyle State Championships. This weekend alone brought in a total of 1,859 hotel room nights. The second set of championships took place March 18 and March 19 for the Kids Folkstyle State Championships. This last weekend totaled 1,810 hotel room nights. Over both weekends, the City ofFresno saw 3,669 hotel room nights. The original projected amount for both state championship weekends was 2,800.
With the multi-year contract in place through 2020 with the Fresno Convention & Entertainment Center (FCEC) and CA-UASW, the FCEC, Fresno/Clovis Convention & Visitors Bureau (FCCVB) and the City of Fresno are hopeful the future events will continue to grow and bring in a substantial amount of hotel room nights and tourism.
The FCEC, FCCVB and City ofFresno are proud to continue the relationship with long-time partner, CA-USAW, and work together to create successful events for all parties involved. For more information on CA-USAW and all things wrestling, please visit http://www.ca-usaw.org/.
MIRANDA LAMBERT SPREADS LOVE OF HELPING HOMELESS ANIMALS TO LOCAL WICHITA ANIMAL RESCUE THROUGH HOSTING A PET SUPPLY DRIVE THIS FRIDAY
(Wichita, Kan.) — Miranda Lambert and her Mutt Nation pet line will be hosting a pet supply donation drive at INTRUST Bank Arena this Friday before her concert that evening, March 10.
Drop off any pet supply to be entered into a contest to win two Meet and Greet passes with Miranda Lambert as well as two upgraded seats for her show! All items donated will benefit Beauties and Beasts Rescue in Wichita, Kan.
To make a donation of an item, stop by the Select-A-Seat Box Office at INTRUST Bank Arena between 3pm and 6:15pm. The winner will be drawn at 6:20pm.
The Peoria Civic Center is expecting to welcome over 30,000 people through its doors this weekend
The SMG-Managed Peoria Civic Center is hosting a number of events this weekend, using every part of the facility. “These types of weekends are our favorite, as this building was designed to host multiple events at once and it is great to see that in action,” said Anne Clayton, General Manager of the Peoria Civic Center.
The Official Spring Home Show takes place in the Exhibit Halls Friday- Sunday. More than 250 companies occupying 450 booth spaces make the Home Show the largest of its kind in Central Illinois. Exhibitors display a wide range of interior, exterior, home building and home remodeling products and services. Hours are Friday 4pm-9pm, Saturday 10am~8pm and Sunday 11am-4pm. For more information visit peoriahomeshow.com
The Peoria Rivermen take on the Evansville Thunderbolts on Friday, February 24 at 7:05pm and Sunday, February 26th at 5:05pm. Experience all the action for yourself- get tickets at Ticketmaster.com
IESA State Chess Tournament takes place in the ballroom and meeting rooms on Friday, February 24 and Saturday, February 25th. Teams from 56 schools will compete for the state champion title.
The Head and The Heart with special guest Whitney will take the stage in the Peoria Civic Center Theater on Friday, February 24 at 7:30pm. Limited tickets for this concert are still available at Ticketmaster.com
The Home Team Tour- Thomas Rhett with Kelsea Ballerini, Russell Dickerson and Ryan Hurd will take place in the Arena on Saturday, February 25 at 7:00pm. Security lines will open at 5pm, arena doors are expected to open at 5:30pm. Click here for entrance and security information Fans are encouraged to arrive early and review security information before arrival. Limited tickets are still available for this event at Ticketmaster.com
FLORENCE CIVIC CENTER WILL IMPLEMENT ADDITIONAL SECURITY ENHANCEMENTS
FLORENCE, SC • February 1, 2017 – Beginning February 1 , 2017, Florence Civic Center will implement additional security measures at all ticketed events. These new enhancements will include walk-through metal detectors and/or hand-held security wands at every arena entrance and size restrictions on all bags brought into the building by patrons. To accommodate the additional time needed for the new security procedures, doors will be opened 90 minutes prior to most events and fans are encouraged to arrive early to allow extra time for entry.
Bags no larger than 13″ x 15″ x 6″ will be permitted inside the venue. Guests who have bags larger than this size will be asked to return them to their vehicles or discard them. This is in addition to the existing policy that all bags, purses or personal items of any size are subject to search. An exception will be made for medically necessary items after proper inspection. Florence Civic Center is unable to store over-sized or prohibited items.
These enhanced security procedures are becoming commonplace in the arena and live events industry. Besides Florence Civic Center, concert goers and live event attendees nationwide can expect to see additional security measures in the near future.
“The safety of each guest who enters the Florence Civic Center is our top priority,” said the venue’s Assistant General Manager and Director of Events, Paul Beard. “These procedures are Just one part of our larger security planning efforts that we’re undertaking for the new year to enhance the safety of our fans and our employees.”
Florence Civic Center respects the privacy of its guests and the enhanced security measures will only be used to prevent hazardous and prohibited items from entering the venue.
For more information, please contact firstname.lastname@example.org.
Rogers K-Rock Centre Receives Worldwide Recognition From Pollstar Magazine
Kingston, ON – The SMG Canada managed Rogers K-Rock Centre has once again been recognized by Pollstar Magazine as one of Canada’s premier venues. The magazine released their Year End Worldwide Ticket Sales “Top 200 Arenas” on January 9th, ranking the Rogers K-Rock Centre first in Canadian venues under 7,000 seats, for total worldwide ticket sales in 2016.
“Our team is proud to deliver best in class, and first in Canada results for Rogers K-Rock Centre, This past year was another strong event year for us and the ticket sales prove it”, says Lynn Carlotto, SMG Canada’s General Manager of the Rogers K-Rock Centre.
With 66,343 tickets sold (excluding Frontenacs tickets) the Rogers K-Rock Centre ranked higher than any other facility of its size in Canada.
Sold out events in 2016 included Santana (April 21), James Taylor (May 12), Jason Aldean (May 13), Meat Loaf (May 28), Cirque du Soleil-OVO (December 7-11), and of course The Tragically Hip’s final performance on their Man Machine Poem Tour (August 20).
After finishing out 2016 with one of the most successful Cirque du Soleil performances in venue history, the Rogers K-Rock Centre heads into 2017 with a strong event line-up that includes: Jeff Dunham (January 26), Carr-Harris Cup (February 2), Brad Paisley (February 4), Blue Rodeo (February 9), the Harlem Globetrotters (April 5), and Dean Brody (April 28), “The notoriety received through the Pollstar rankings reminds event promoters that tickets for Rogers K-Rock Centre events sell. That fact helps us helps us bring in even more events,” continued Carlotto.
For further information on upcoming K-Rock Centre events be sure to visit us at www.rogersk-rockcentre.com/ or follow us on Twitter @KROCKCentre
PREMIER Center Finishes 2016 with $2.1 million Net Operating Income, Increased Attendance
(SIOUX FALLS, S.D.) – Denny Sanford PREMIER Center finished its second full calendar year with higher net operating income and attendance than 2015, due in part to a large number of touring events and big ticket sales.
Net operating mcome, which is revenue minus expenses, came in at $2,145,904 for the venue. Attendance increased by about 25,000 over the previous year to 671,098.
As evidenced by these numbers, we continue to enjoy strong ticket sales support from the region, says Terry Torkildson, General Manager of the Denny Sanford PREMIER Center. Venues are expensive to operate so we are pleased that we continue to get a lot of touring events coming to the PREMIER Center.
Denny Sanford PREMIER Center finished the year ranked as the No. 88 arena in the world and No. 46 arena in the United States based on total ticket sales for touring events according to Pollstar Magazine.
The PREMIER Center s increased attendance total came on fewer event dates than last year. Counting days that had more than one event or session—such as Summit League basketball tournament games—the venue logged 119 event dates in 2016.
Sold out events included Paul McCartney, the highest grossing concert in state history, and Carrie Underwood, the largest attended event to date for the PREMIER Center. Other sell cuts were Blake Shelton, Journey, Toby Keith’s performance for the South Dakota Cattleman’ s Foundation, Jason Aldean, Florida Georgia Line, all three dates of the Professional Bull Riders event, and one Sioux Falls Stampede game night.
‘The venue has been very busy with some amazing touring events,” says Chris Semrau, Assistant General Manager at the PREMIER Center who books events. We are thrilled by the number of sold out events this past year and are off to a great start of a dynamic year of events in 2017.
The venue also wrote a check for almost $1.9 million for sales tax from the entire complex and Orpheum Theater Center. Of that amount, $1.5 million came from the PREMIER Center.
BY THE NUMBERS
January 1 -December 31, 2016
$2,145,904 —net operating income, Denny Sanford PREMIER Center
$1,010,031 — net operating income, Denny Sanford PREMIER Center complex (PREMIER Center, Convention Center, Arena) and Orpheum Theater Center
$1,546,067 — sales tax paid, Denny Sanford PREMIER Center
$1,868,366 — sales tax paid, Denny Sanford PREMIER Center complex and Orpheum Theater Center
671,098 — total attendance, Denny Sanford PREMIER Center (645,659 in 2015)
119 — event days, Denny Sanford PREMIER Center
11 — sold out events (Paul McCartney, Carrie Underwood, Blake Shelton, Journey, PBR (three dates), Toby Keith (Cattleman’s Foundation), Jason Aldean, Florida Georgia Line, and Sioux Falls Stampede Wiener Dog Racing night)
8 — country concerts
10 — pop/rock concerts
1 — Christian concert
16 — special events (including PBR, UFC, Jim Gaffigan, Harlem Globetrotters, WWE, Jeff Dunham, and Sioux Falls PREMIER Rodeo)
4—NCAA Division 1 Women’s Basketball Regional, NCAA Division II Wrestling Tournament, Summit League Basketball Tournament, State AA Boys and Girls Basketball Tournament
JACKSONVILLE VETERANS MEMORIAL ARENA CLIMBS IN INTERNATIONAL RANKINGS
JACKSONVILLE, Fla., Jan. 24, 2017- SMG Jacksonville, manager of the Jacksonville Veterans Memorial Arena, is pleased to announce that the Arena is elevating its world ranking as a top ticket sale producer. For the fourth straight year, the Arena has climbed in the rankings, coming in 98 in the world for ticket sales in 2016, according to Pollstar.
Attendance totals for the venue topped 548,000 in 2016-the second-highest to date-only marginally missing the record due to the forced cancellation of six Cirque de Soleil shows in the aftermath of Hurricane Matthew.
“Being within the top 100 venues in the world for ticket sales isa significant accomplishment that Jacksonville should be very proud of,” said Bill McConnell, General Manager of SMG Jacksonville. “It validates the work we’re doing to elevate our Arena and become a true hub for sports and entertainment. We are grateful to the Jacksonville community for taking part in the diverse entertainment offerings we proudly recruit and facilitate.”
The Arena played host to numerous high-caliber concerts, even serving as the coveted first stop on three major tours including The Storyteller Tour–Carrie Underwood, Anti World Tour- Rihanna, and the Heart and Soul Tour 2.0 -Earth, Wind & Fire and Chicago. Securing the first stop on these tours meant increased notoriety and revenue for Jacksonville as the performing artists utilized the Arena for multiple rehearsal days on top of the live performances. Phish and Pearl Jam also held their first Jacksonville concerts at Veterans Memorial Arena in 2016.
Several unique sporting events took place inside the Arena in 2016, including the USA Curling National Championships, SEC Women’s Basketball Championship tournament and the season home-openers for the University of Florida Men’s and Women’s basketball teams,
Momentum is already building for another record-breaking year. January kicked off with Ringling Bros. and Barnum & Bailey Presents Circus XTREME, which was the final time the big top tent went up in Jacksonville, as the circus will come to a close in May. Back-to-back top tier concerts will take place throughout the first few months of 2017 including Luke Bryan in February, Stevie Nicks in March, Red Hot Chili Peppers in April and Eric Church in May. Also in March, the Professional Bull Riders (PBR) Built Ford Tough Series will make its first appearance in the River City since 2008.
SMG MANAGED TIMES UNION CENTER ANNOUNCES 2016 NET OPERATING PROFIT
ALBANY, NY – Albany County officials have announced that the SMG Managed Times Union Center ended 2016 with aNet Operating Profit of $915,634. This marks the 24th year (out of 26) that the Times Union Center has ended the year with a Net Operating Profit. In 2016, 136 events were held at the Times Union Center and exceeded 480,000 in attendance.
The Times Union Center hosted great concerts in 2016 including Blake Shelton, Carrie Underwood, Trans-Siberian Orchestra and Bruce Springsteen. 2016 was a big year for comedy in Albany with Jim Gaffigan, Amy Schumer, Jeff Dunham, Jeff Foxworthy & Larry the Cable Guy, and the Comedy Get Down tour all stopping at Times Union Center. We also had a tremendous variety of sports at the TUC this year with the MAAC Basketball Championships, NYSPHSAA Wrestling Championships, NCAA Division I Men’s Ice Hockey East Regionals, The Mayors Cup, the Federation Tournament of Champions and new comers the CrossFit Regionals.
“Times Union Center continues to be a vital part of the downtown Albany revitalization process. The success of local restaurants, bars and other businesses hinge heavily on the ability of the arena to book events that Capital Region residents can look forward to attending. In the coming months. Times Union Center fans can look forward to a variety of events including Garth Brooks, Maroon 5, MAAC Basketball Championships, Toby Mac and WWE.,” said Albany County Executive Daniel P. McCoy. “In addition to exciting events, the renovation project continues at Times Union Center with the atrium enclosure. The project also consists of enclosing the landing at the entrance to the arena nearest the parking garage, as well as concourse and concession stand upgrades. SMG General Manager Bob Belber and his staff continue to do great work not only for the Times Union Center but for the fans of the Capital Region.”
“2017 is going to be one of our best years. With our renovations well under way, and huge concerts like Garth Brooks, Maroon 5 and 21 Pilots, we are excited to kick 2017 off with a bang” said Bob Belber, SMG Regional General Manager of Times Union Center. “The Times Union Center is successful due to the support of the Capital Region. From our home teams, to fans to sponsors and suite holders, we could not host the events we have were it not for our patrons.”
2017 will kick off with 21 Pilots, Maroon 5 and Garth Brooks. These shows alone will bring in nearly 63,000 fans. Many more events are being worked on currently and big announcements will take place in the coming weeks. A full schedule of events can be found by visiting our webite, www.timesunioncenter-albany.com, or by becoming a fan of ours on Facebook(/TUCenter), Twitter (@TUCenter) and Instagram (@TUCenter).
Arena Still Ranks Top of Class
Manchester, NH (January 12, 2017) – Manchester, New Hampshire s very own SNHU Arena, managed by SMG, once again finds itself amongst the top ranking arenas according to industry leading publication Pollstar.
Pollstar ranked SNHU Arena amongst the top 15 in the US. for venues fewer than 15,000 seats based on worldwide ticket sales.* They also ranked the Arena 59th in the U.S. and 127th in the world for arenas of all sizes. The Arena continues to make a name for itself with a top 3 placement in New England.
“We owe a huge thank you to the numerous promoters and agents from around the world who choose to do business here. In the Northeast market, which is saturated with Arena options, it is because of our solid relationships developed over the years and the promoters continued success that enable us to bring the caliber of touring acts to New Hampshire at SNHU Arena. Of course the foundation of this success is our patrons and with their continued support they will truly chart the course and future successes ofSNHU Arena,” said Tim Bechert, Senior General Manager.
SNHU hosted 11 of the Top 25 Touring Artist of the Decade since their inception, selling out all 11 of those artists, some multiple times. These top touring acts included EIton John, Dave Matthews Band, The Eagles, Aerosmith, Neil Diamond, Cher, Rod Stewart, Rascal Flatts, Britney Spears, Toby Keith and Trans-Siberian Orchestra. Manchester will see more top touring acts hit the stage this year including Ariana Grande, Luke Bryan, Stevie Nicks and the Pretenders, Eric Church and DefLeppard with Poison. Of the Top 100 acts of 2016 the Arena saw 12 of these top shows.
For more information on upcoming events at SNHU Arena visit us at www.SNHUArena.com, follow us on Twitter @SNHUArena_NH or on Facebook at www.facbook.com/snhuarena.
Florence Civic Center Honored with 2 National Awards for 2016
FLORENCE, SC • January 3, 2017 – The SMG-managed Florence Civic Center ends 2016 with two major awards. The Civic Center has again been awarded the prestigious Prime Site Award by Facilities Media Group of New York and alsoConventionSouth Magazine’s 2016 Annual Readers’ Choice Award.
The Facilities Prime Site Award is given to the top entertainment, sports and special event venues including Arenas, Civic Centers, Coliseums, Auditoriums, Stadiums, Theaters, PACs, Amphitheaters, University Venues, Fairgrounds and Special Event Venues. The honor is voted on by booking agents, promoters, talent buyers and key industry members. A message from Facilities Media Group states “Florence has won every year since this award s inception for a record-breaking 20 consecutive years.”
The venue has achieved additional acclaimed industry credit by receiving the 2016 ConventionSouth Readers’ Choice Award. ConventionSouth, a national meeting planner’s resource publication and website, recently released their list of preferred venues and awarded Florence Civic Center as a top stop. ConventionSouth readers and fans have voted to decide the best meeting sites in the South, and it is no surprise to us that Florence Civic Center has been selected to receive our annual Readers’ Choice Award,” said Publisher J. Talty O’Connor. “The value in receiving this prestigious recognition is that it comes from the United States’ top meeting professionals who hold events in the South. These planners demand the highest level of customer service and quality facilities, and they have contributed in determining that Florence Civic Center indeed displays the commitment to professionalism, creativity and service that they require.”
“We have all worked hard this year and it’s a great feeling to see that hard work paying off. We would like to thank the meeting planners, promoters and our fans for voting for us,” says Kendall Wall, General Manager of the Florence Civic Center. “That doesn’t mean that the Civic Center will slow down in 2017, with the upcoming expansion scheduled to break ground in early January, things will only get busier and we will continue to look for new ways to attract people to Florence,” continues Wall.
The SMG-managed Florence Civic Center is the hub for entertainment, exhibitions and civic events for the Fee Dee area. With over 50,000 square feet ofmultl-purpose space, the Florence Civic Center can accommodate events of all shapes, types and sizes. The Center has the advantage of a prime location on a spacious, manicured complex at the intersection of 1-95 and 1-20 Just a few miles from the regional airport. The facility is close to dozens of national chain hotels, several of which are Immediately adjacent and within walking distance. It is located just across the street from Florence’s premier shopping plaza and close to a variety of awardwinning restaurants. Visit florenceciviccenter.com for more information on the award-winning venue.
DAILY’S PLACE READIES FOR INAUGURAL WEEKEND SHOWS
SMG JACKSONVILLE ANNOUNCED AS CO-FACILITY MANAGEMENT PARTNER
JACKSONVILLE, Fla. – Bold Events, the Jacksonville Jaguars and the City of Jacksonville are set to christen Daily’s Place this Memorial Day weekend as downtown Jacksonville’s newest destination for live entertainment. The amphitheater is ready to showcase its first performers and guest services staff are ready to welcome thousands of music fans for the opening of the facility, featuring Tedeschi Trucks Band on Saturday, May 27 and Train with O.A.R. and Natasha Bedingfield on Sunday, May 28. For the grand opening of Daily’s Place, a sold-out crowd will experience an acoustic performance by Dave Matthews and Tim Reynolds on Tuesday, May 30.
“Daily’s Place will be open and ready to welcome live music fans this Saturday,” said Jaguars and Bold Events President Mark Lamping. “We’re eager to introduce Northeast Florida to this new venue and kick off a full year of concerts and events featuring a diversity of musical genres. Daily’s Place is a landmark project in the ongoing revitalization of downtown Jacksonville, and we’re thrilled to open our doors and turn up the volume.”
Guests attending any of the upcoming concerts at Daily’s Place can look forward to the following unique amenities:
– Intimate artist interaction – The unique, three-tiered, vertical design of the amphitheater at Daily’s Place offers unparalleled sight lines and amenities from every seat in the venue. The front of each balcony is only 115 feet from the front of the stage at Daily’s Place and the last seat in the house is just 150 feet, giving every attendee an up-close-and-personal experience with every artist.
– Easy parking – The price of parking is included with every ticket to Daily’s Place. Concert-goers can show their ticket to attendants at Lot J on the west side of the facility and park without any additional charge starting three hours before each show. Attendees with premium seating can use the hang tag provided in advance by Bold Events to park or valet in Lots C and D on the east side of Daily’s Place.
– Guest comforts at every level – The design of Daily’s Place provides that every seat is fixed. Additionally, every seat is protected from the elements by the iconic roof at Daily’s Place. Guests will enjoy 120 points of sale for food and beverage and over 90 individual restroom facilities throughout the venue. The venue also features a state-of-the-art Daily’s convenience store inside the ground floor concession area.
Work continues on Daily’s Place, with the scheduled completion of the covered flex field set for mid-July, just before the start of the Jacksonville Jaguars’ 2017 training camp. Concert-goers can also look forward to several new features and amenities still to come this summer at Daily’s Place, including:
– Additional permanent food and beverage options – The ground floor concession area will feature new fixed concessions stands that will take shape in the next few weeks, including an innovative frozen drink stand, a Daily’s food truck featuring fresh, made-to-order Daily’s Dash menu items, and the Miller Lite Lounge, a unique partnership with MillerCoors.
– Technological enhancements – The Daily’s Place free public Wi-Fi system will be fully activated by the end of June and several new video boards will be installed, including a three-sided triangle board in the south end zone concession area.
– Architectural features – Florida’s sunshine will continue to bleach the unique Daily’s Place roof panels, giving it a consistent white appearance by summer’s end. The permanent enclosure for the covered flex field will be completed before the start of training camp and feature a PTFE material never before used in the United States. By the end of July, one-of-a-kind glass bridges will take guests from the main concourse and Fields Auto Group Terrace Suite into the seating bowl of Daily’s Place.
Assisting with final preparations and overseeing event production are representatives from Live Nation Florida, the preferred programming partner and co-facility manager of Daily’s Place. Joining them as a co-facility manager is SMG Jacksonville, having recently agreed to terms with Bold Events.
“SMG Jacksonville has already demonstrated a high level of operational excellence with its management of the downtown sports complex properties,” said Lamping. “Their familiarity with EverBank Field makes them ideally suited to offer that same level of service to Daily’s Place.”
SMG Jacksonville will oversee maintenance, ongoing repairs, housekeeping and capital improvements to Daily’s Place. SMG Jacksonville’s appointment is still subject to approval by the Jacksonville City Council.
“The SMG team is proud to be chosen to manage Daily’s Place,” said Bill McConnell, SMG Jacksonville General Manager. “Alongside Bold Events, the Jaguars, Live Nation, and the City of Jacksonville, we are thrilled to present this new, dynamic world class venue that will immediately establish itself as an iconic piece of the Jacksonville entertainment landscape.”
A limited number of tickets remain for the first two shows. Guests can learn more about Daily’s Place at www.dailysplace.com or by following the venue via @dailysplace on all social media channels.
DENNY SANFORD PREMIER CENTER NOMINATED AS PART OF 52ND ACADEMY OF COUNTRY MUSIC AWARDS
(SIOUX FALLS, S.D.) –Denny Sanford PREMIER Center is nominated for the second straight year for Venue of the Year for medium capacity venues for the 52nd Academy of Country Music Awards™.
Industry Award, Studio Recording Award and Special Award winners will be announced and celebrated during the 11th Annual ACM Honors™, an evening dedicated to recognizing the special honorees and off-camera category winners from the 52nd Academy of Country Music Awards. The event will take place Wednesday, August 23, 2017 at the historic Ryman Auditorium in Nashville, TN.
“I am so proud of the back to back nominations as Venue of the Year!” says Mayor Mike Huether. “The folks around Sioux Falls are thrilled by our new Event Center and it is wonderful that country music leaders across America and the world are recognizing the grand things happening here.”
The PREMIER Center is nominated along with some of the busiest medium sized venues in the country, including Red Rocks Amphitheatre in Morrison, Colorado, Bank of New Hampshire Pavilion at Meadowbrook in Gilford, N.H., Huntington Center in Toledo, and Ford Center in Evansville, Ind.
“With 13 of our 16 country shows selling out since PREMIER Center opened, that demonstrates the support from the region for these tours,” says Chris Semrau, Assistant General Manager of PREMIER Center. “We will continue to pursue the hottest country shows for the market while providing a great experience for tours at the PREMIER Center.”
In 2016, Denny Sanford PREMIER Center ranked among the world’s highest ticket-selling concert and sports venues, according to data released earlier this year by Pollstar Magazine. The venue ranked 88th in the world.
The PREMIER Center hosted 671,098 people in 2016. Sold out events included Paul McCartney, Carrie Underwood, Blake Shelton, Journey, and Professional Bull Riders tour.
SMG Richmond’s Dwight Johnson Honored as Sports Tourism MVP by Richmond Region Tourism
RICHMOND, Va. – Richmond Region Tourism has named SMG Richmond General Manager Dwight Johnson as the recipient of its Sports Tourism Award for 2017. The honor was presented at the organization’s I Am Tourism Awards ceremony and recognizes outstanding leadership in promoting local athletics as a tool to attract visitors to the Richmond Region.
Dwight and his team at the SMG-managed Richmond Coliseum were singled out for their support of sports tourism and understanding the impact it has on the area.
“Customer service is always at the center of what he does,” said Richmond Region Tourism President and CEO Jack Berry. “Dwight starts with ‘yes’ then works through the details to make things happen. He is quick to provide solutions that create wins for the client, his organization, and the larger tourism efforts.”
SMG Richmond Regional General Manager Dolly Vogt said, “We are proud to have Dwight as part of our family at SMG Richmond. He is an asset to the city because of his commitment to providing guests and clients at Richmond Coliseum with the best possible experience.”
Under Dwight’s guidance, recent sporting events at Richmond Coliseum have included the USA Figure Skating Eastern Region Synchronized Skating Championships, Atlantic 10 Women’s Basketball Championship, Freedom Classic, Times-Dispatch Invitational Tournament, Arena Racing USA and several cheerleading competitions. Richmond Coliseum is home to the Richmond Roughriders of Arena Pro Football and it will host the upcoming Southeastern Rodeo Association Black Rodeo on June 3. A full list of upcoming events is available at RichmondColiseum.net.
New Leadership Brings Excitement to the Miller Theater
West Conshohocken, PA/Augusta, GA (May 2, 2017) – SMG and Symphony Orchestra Augusta (SOA) are pleased to
announce that Marty Elliott will be joining the Miller Theater team as its new General Manager. “Marty Elliott brings a
wealth of experience in venue management,” says SOA Executive Director Anne Catherine Murray. “We are fortunate to
gain the leadership strength of both SMG and Ms. Elliott.”
Elliott has more than 20 years of industry experience most recently in the greater Atlanta area leading the Fifth Third
Bank Stadium and the Sports and Entertainment Park at Kennesaw State University. Thanks to SMG’s expertise in talent
buying, event and project management and production and staffing, the Miller Theater is poised for success. “It’s an
exciting time for the Miller and Augusta community, and SMG is proud to be a part of it,” says Vice President of Theaters
for SMG, Bob Papke. “We are looking forward to the future of the Miller Theater, and the addition of Marty Elliott to the
team will certainly strengthen that process.”
In addition to serving as the new home for SOA, the Miller is aligned to reach new audiences, with SMG bringing in a
variety of popular acts. The 1,300 seat theater is undergoing a $23 million dollar renovation with an opening set for
January 6, 2018.
SMG-Managed Venues Pick Up 13 NCAA Championship Events
West Conshohocken, PA (April 24, 2017) – SMG is proud to announce the NCAA has selected twelve SMG-managed venues to serve as host sites for NCAA tournaments and championships.
The breakdown of SMG-managed facilities hosting the tournaments is as follows:
Men’s NCAA Basketball
Jacksonville Veterans Memorial Arena (Jacksonville, FL) – 2019 – 1st & 2nd rounds
BOK Center (Tulsa, OK) – 2019 – 1st and 2nd rounds
Times Union Center (Albany, NY) – 2020 – 1st and 2nd rounds
Intrust Bank Arena (Wichita, KS) – 2021 – 1st and 2nd rounds
Dunkin’ Donuts Center (Providence, RI) – 2021 – 1st & 2nd rounds
Women’s NCAA Basketball
Times Union Center (Albany, NY) – 2020 – Regional
Wintrust Arena (Chicago, IL) – Regional
Men’s NCAA Hockey
Denny Sanford Premier Center (Sioux Falls, SD) – 2018 Regional
DCU Center (Worcester, MA) – 2018 Regional
SNHU Arena (Manchester, NH) – 2019 Regional
Dunkin’ Donuts Center (Providence, RI) – 2021 Regional
Indoor Track & Field
Albuquerque Convention Center – 2020 Championships
US Bank Stadium (Minneapolis, MN) – Final Four
“SMG is honored the NCAA once again has chosen SMG venues to serve as hosts sites,” said SMG President and CEO Wes Westley. “Having the NCAA recognize SMG venues past success in serving as host sites is a tribute to our venues and dedicated staff that will provide a first-class experience for the NCAA and the student athletes competing in these championships,” added Westley.
SMG recently hosted the NCAA Men’s Basketball Final 4 in Glendale, Arizona at the University of Phoenix Stadium and is set to host the NCAA Men’s Final 4 in Minneapolis at US Bank Stadium in 2019.
The NCAA made the announcement April 18. Sites were selected by the respective sport committees, made up of coaches and administrators from NCAA member schools and conferences, and ultimately approved by the appropriate division championship cabinets or committees.
NCAA ANNOUNCES DIVISION I WRESTLING CHAMPIONSHIP AT U.S. BANK STADIUM IN MARCH 2020
U.S. Bank Stadium to become the largest-ever home of the DI NCAA Wrestling Championship on March 19-21, 2020.
Minneapolis, MN (April 18, 2017) – The National Collegiate Athletic Association (NCAA) announced today that the University of Minnesota will host four collegiate championship events within the 2018-2022 championship bid cycle, including the DI Wrestling Championship at U.S. Bank Stadium scheduled for March 19-21, 2020.
University of Minnesota, Sports Minneapolis and U.S. Bank Stadium staff bid in partnership on the major championship for 2020, proposing to host this event for the first time in an NFL stadium. U.S. Bank Stadium increases the capacity for seating and with world-class amenities will provide the best experience for fans and student athletes alike.
“Securing the NCAA DI Wrestling Championship adds to the high-caliber of championship events we will host in the coming years at U.S. Bank Stadium,” says Patrick Talty, General Manager for SMG at U.S. Bank Stadium. “We look forward to preparing and planning for this championship with the NCAA, University of Minnesota, Sports Minneapolis and all stadium and community partners. We’re honored that the NCAA chose U.S. Bank Stadium to be their platform of growth for this championship and we look forward to hosting the wrestling community in 2020.”
The 2020 DI Wrestling Championship joins the 2019 NCAA Men’s Final Four as the second major championship hosted by the University of Minnesota at U.S. Bank Stadium.
TIMES UNION CENTER AWARDED 2 NCAA CHAMPIONSHIPS!
Albany, NY—The NCAA® has awarded the 2019 Division I Women’s Basketball Regional and the 2020 Division I Men’s Basketball First and Second Round championships to the SMG managed, Times Union Center.
“The opportunity to host NCAA® Championships is tremendous for Albany County, the city and the region at large. These championships will highlight what a world-class venue the Times Union Center is and provide a significant boost to the local economy. The work we are doing to upgrade and enhance the facility will provide a great experience for fans who attend. We are looking forward to watching the best in college athletics right here in Albany. Our efforts to market the arena and the region have proven successful with this exciting announcement and this is just the beginning for the Times Union Center,” said Albany County Executive Daniel P. McCoy.
Division I Women’s Basketball was first hosted at the Times Union Center by the MAAC and Siena college in 2015. Times Union Center was previously selected as a regional host site for 2018 and 2019 will mark the third-time NCAA® Women’s Basketball will be held in Albany.
The Times Union Center previously hosted the NCAA Men’s Basketball East Regional in 1995 and 2003. Both years, teams competed in front of sold-out crowds. The same is expected for 2020.
“It is exciting to show the world what Albany has to offer. The newly opened Albany Capital Center and the Times Union Center fully complement one another, providing a superior level of service for each NCAA® Championship. The selection of Albany is a testament to this collaboration,” said Gavin Donohue, Chairman of the Albany Convention Center Authority Board.
“The Times Union Center is honored to be selected to host the 2019 Division I Women’s Basketball and 2020 Division I Men’s First and Second Rounds. The Times Union Center has a long history with the NCAA® and we are excited to continue the tradition of hosting outstanding championships. Thanks to the capital investment made by Albany County, the Times Union Center is currently undergoing major renovations which helped us to earn these selections and will be sure to enhance the student-athlete and visitor experience,” said Bob Belber, SMG Regional Manager of the Times Union Center.
The NCAA® 2019 Division I Women’s Basketball and 2020 Division I Men’s First and Second Rounds are expected to bring a number of guests from outside the capital region which will have a tremendous economic impact on the area. According to Destination Marketing Association International, NCAA® Division I Men’s Basketball is projecting an impact of $3.25M. In 2015, NCAA women’s basketball brought in $1.3M in total sales, including $793K in direct sales. In 2016, NCAA hockey brought in $849K in total sales, including $527K in direct sales.
“The NCAA tournaments really build destination awareness,” said Michele Vennard, President and CEO of Albany County Convention and Visitors Bureau. “You’ve got all of the U.S. looking at Albany. That’s important.”
For more information on all of the NCAA championship sites awarded, log on to www.ncaa.com/site-selections.
WICHITA SELECTED TO HOST 2021 NCAA DIVISION I MEN’S BASKETBALL CHAMPIONSHIP FIRST/SECOND ROUNDS
The Road to the Final Four Set to Begin in Wichita
WICHITA, Kan. – Area basketball fans won’t have to wait long for another taste of March Madness. Wichita has been selected as a First and Second Round site for the 2021 NCAA Division I Men’s Basketball Championships, the NCAA announced today.
Wichita State University will serve as host at INTRUST Bank Arena, in partnership with Greater Wichita Area Sports Commission, Visit Wichita, Sedgwick County and the City of Wichita.
In November of 2014 members of that group completed a successful bid for 2018 First and Second Round games, returning the NCAA Men’s Basketball Championships to Wichita for the first time in 24 years. Tuesday’s announcement continues the momentum.
“Landing the 2018 tournament was significant, but our goal all along has been to make Wichita a regular host. Securing a second bid for 2021 is another step in that direction,” said WSU Associate Athletic Director and tournament manager, Brad Pittman. “We’re grateful for the many groups that pulled together to make this happen and look forward to another opportunity to showcase our university and community.”
The four First Round contests on Friday, March 19, 2021 and two Second Round matchups on Sunday, March 21 will all take place at INTRUST Bank Arena in downtown Wichita.
It will be the men’s tournament’s 11th stop in Wichita and second at INTRUST Bank Arena (including 2018). Wichita State’s Levitt Arena played host to 22 games spanning eight different tournaments between 1956 and 1981. In 1994, the Kansas Coliseum hosted six NCAA Midwest Sub-Regional contests.
“Being selected by the NCAA to host the NCAA Division I Men’s Basketball Championship again in 2021 is an honor and we’re thrilled about the opportunity to host this prestigious event for a second time,” added A.J. Boleski, SMG General Manager for INTRUST Bank Arena. “The success of Wichita State University’s men’s basketball program has helped put Wichita on the map as a host site for NCAA events and we look forward Wichita’s world-class facilities being showcased on a national stage in both 2018 and 2021.”
Wichita was selected from a highly competitive group of qualified cities. Several hundred bids are submitted from venues across the country to host the NCAA Men’s Basketball Championships, but only 14 sites are selected as hosts each year. Collaboration between the partners who submitted the bid and Wichita State’s men’s basketball momentum helped position Wichita well.
“Today’s announcement is another example of the excitement this community has for basketball and its Shockers,” said Susie Santo, president and CEO of Visit Wichita. “We know that teams, coaches, families and fans will have an amazing time in Wichita this next year. Now, we will welcome them back to Wichita again for 2021.”
“Hosting this tournament has long been a dream of ours – one we’ll have the opportunity to experience in March 2018 and now again in 2021,” said Bob Hanson, president and CEO for the Greater Wichita Area Sports Commission. “As we build toward 2018, when we’ll host this tournament but also the Midwestern and Pacific Coast Synchronized Skating Sectional Championships, the Sports Commission will continue to advocate for hosting the very finest sporting events in our city.”
TIMES UNION CENTER CLOSES FIRST QUARTER AFTER JAM-PACKED EVENT SCHEDULE
TIMES UNION CENTER CLOSES FIRST QUARTER AFTER JAM-PACKED EVENT SCHEDULE
Albany, NY – Amidst a $19.6 million renovation, SMG managed Times Union Center paves the way for a successful 2017 with a thriving first quarter. The Times Union Center hosted 55 events including concerts, basketball, hockey, and expositions.
January began our busy first quarter with 15 events, including the highly anticipated Twenty One Pilots gig while February was a month of sports, which brought the return of the Harlem Globetrotters and NYSPHSAA High School Wrestling Championships. March ended the successful quarter with 21 events in just 16 days as the Times Union Center saw quick turnovers from sports to concerts and back in March. Beginning with the 2017 MAAC Men’s and Women’s Basketball Championships, we moved onto Maroon 5, three nights of Garth Brooks and TobyMac, before a quick change to hockey. WWE Live took over mid-month for one night only before changing back to hockey for a three-game stretch. Following 5 days of rehearsals, we wrapped up the month with John Mayer’s opening night of the Search for Everything Tour. In addition to these individual events, the Times Union Center hosted two press conferences, including one hosted by Garth Brooks and Trisha Yearwood, to highlight their first return to Albany in over 20 years. The first quarter also saw significant construction milestones that will be on display in the coming months. A new glass elevator and escalators were installed in the front atrium, one bathroom was completed and the landing connecting the arena to the parking garage was enclosed.
“The Times Union Center has had a remarkable first quarter which we can attribute to the support of staff, patrons, sponsors, suite holders, and promoters. As incredible talent continues to come through the Times Union Center, fans have so much to look forward to in 2017 with state of the art advancements being brought to this great venue,” said Albany County Executive Daniel P. McCoy.
“2017 has already proved to be one of our best years. With renovations successfully moving forward, we are grateful for the opportunities to host such incredible events. With new events like Twenty One Pilots, Maroon 5 and John Mayer, as well as returning events including NYSPHSAA, MAAC and Garth Brooks, it’s an exciting time at the Times Union Center. By the end of the year, the Capital Region will see the likes of The Chainsmokers, Poison and Tesla, 80’s greats including Howard Jones and Men Without Hats at Retro Futura, and Roger Waters,” said Bob Belber, SMG Regional General Manager of the Times Union Center.
In these last three months, over 265,000 patrons walked through the Times Union Center turnstiles, having consumed nearly 30,000 bottles of water, 20,000 soft pretzels, and 13,000 bags of popcorn. Just for fun – the Times Union Center staff used two different basketball floors and three different sheets of ice to meet the requirements of each event and additionally, a total of 45 basketballs were used to accommodate the 30 basketball games. Throughout these busy months, the staff logged a total of more than a whopping 27,000 hours.
Leading international trade publication, Venues Today, ranked Times Union Center as #5 in the Mid-Atlantic “Top Stops” for facilities with 15,000 – 30,000 seats from March 2016 through February 2017 ranking alongside high profile venues such as Madison Square Garden and Barclays Center. Our 2017 first quarter events directly helped this overall ranking and was a fantastic way to kick-off 2017. Forthcoming, fans can look forward to The Chainsmokers, Poison and Tesla, Reebok East Regional CrossFit Games, and the return of New Kids on the Block. A full schedule of events can be found by visiting our website at www.timesunioncenter-albany.com or by following us on Facebook, Twitter, and Instagram @TUCenter.
SMG and Albany County also will be tuning in to the NCAA’s broadcast/streaming of their Site Selection Show on Tuesday, April 18th at 1:00 pm. When the NCAA will announce the cities that they will be bringing their NCAA Division I Men’s Basketball Championships as well as all other Division I, II & III sports championships for the years 2018 – 2022. Bids were submitted by SMG for the Times Union Center/Albany for Division I championships including Men’s Basketball, Women’s Basketball, Men’s Ice Hockey, Women’s Volleyball and SMG also submitted a bid for the Albany Capital Center for the Division I NCAA Fencing Championships in conjunction with Cornell University.
SMG Announces Its Gift of Kindness Contest
West Conshohocken, PA (April 13, 2017) – Kindness is having a moment. At SMG, we couldn’t agree more and we are encouraged to see kindness being celebrated, by other companies like Waterford Crystal through their Greatest Gifts Campaign, and media giants like Oprah in her April issue of O, The Oprah Magazine. SMG has been cultivating, celebrating and recognizing kindness for decades.
2017 is the 40th Anniversary year for SMG. As part of our planned anniversary festivities we’ve launched our Gift of Kindness Contest.
Paying homage to this year’s greatest gift, that of kindness, SMG developed our own internal “Gift of Kindness” contest. Enthusiastically approved by SMG’s President, Wes Westley and the members of his management team in January, the contest was officially launched in March.
The Gift of Kindness contest is meant to recognize employees demonstrating kindness in their work life or their personal life. Employee submissions will be accepted throughout the year, with a winner announced each quarter and an overall winner announced in December 2017. Each winner will receive cash prizes and special limited edition Waterford “2017 The Gift of Kindness” signature ornaments.
“We want to celebrate the kind of character that has set SMG apart for our first 40 years and will continue to drive our success in the future,” said Maureen Ginty, Executive Vice President, SMG.
INTRUST BANK ARENA RANKED AS 28th BUSIEST ARENA IN THE U.S. IN FIRST QUARTER RANKINGS
(Wichita, Kan.) – The SMG-managed INTRUST Bank Arena finished the first quarter of 2017 ranked as the 28th busiest arena in the United States and 60th in the world according to Pollstar Magazine’s Top 100 Arena Rankings. INTRUST Bank Arena was also the fifth highest ranked arena in the continental United States managed by SMG, the Philadelphia-based venue operator that manages more than 230 facilities, nearly 70 arenas and over 1.75 million seats worldwide. This ranking is based on tickets sold worldwide for shows played between Jan. 1, 2017 to March 31, 2017. The totals do not include tenant sport team ticket counts, some family shows, or SMG-produced special events. Pollstar is a weekly trade publication covering the worldwide concert industry.
Additionally, the venue hosted 10 of the Top 100 Tours. These tours included Sesame Street Live, WWE, Red Hot Chili Peppers, Cirque Du Soleil’s Toruk-The First Flight, Twenty One Pilots, Brantley Gilbert, Harlem Globetrotters, Miranda Lambert, Disney On Ice and Winter Jam.
“We are very pleased with the 2017 events we have hosted so far at INTRUST Bank Arena,” said A.J. Boleski, SMG General Manager. “Our first quarter saw a diverse lineup that brought in first-time guests to the arena from shows such as Red Hot Chili Peppers and Twenty One Pilots. We’re looking forward to several more event announcements to add to the already exciting lineup so far this year.”
Upcoming events include Midian Shrine Circus (April 21-23), Dierks Bentley (May 5), PBR Velocity Tour (April 29), Wichita Force games and comedians George Lopez and D.L. Hughley (May 20.) For a full list of upcoming events, please visit www.intrustbankarena.com.
SMG To Manage Existing Aberdeen Exhibition and Conference Centre as well as the New $416 million Complex
West Conshohocken, PA (April 3, 2017) – Aberdeen City Council has named SMG to manage the existing AECC (Aberdeen Exhibition and Conference Centre) ahead of a move to its newly built home near Aberdeen International Airport in 2019.
The partnership follows last year’s announcement that SMG was awarded preferred bidder status to manage, operate and program the new $416 million complex.
The new state-of-the art venue will include a 12,500 seat arena with a moveable stage, hospitality boxes and club lounge, 538,000 sq. ft of flexible exhibition space, conference centre, three hotels and its very own energy centre.
SMG is exceedingly pleased to have been named to manage this prestigious facility,” said SMG president and CEO Wes Westley. “It is a terrific addition to our growing network of international facilities. We look forward to working with the Council and the Community for the success of these facilities.”
John Sharkey, SMG Executive Vice President of European Operations, said: “SMG’s expertise in driving multi-purpose exhibition, conference and entertainment content is second to none and we’re delighted to bring this portfolio of experience, international industry contacts and innovative thinking to both the existing and new AECC.”
The new AECC is forecast to generate 600 new jobs during the construction period, contribute an additional 4.5 million visitors, $142 million in new visitor revenue which has a $78 million net impact to the Scottish economy by 2025 and is the key element of Aberdeen City Council’s $1.25 billion transformational infrastructure and culture plans to grow the Granite City economy.
SMG TURNS 40!
West Conshohocken, PA (March 30, 2017) – 2017 marks the 40th Anniversary for facility management leader, SMG. What began in 1977 with their first account, The Mercedes-Benz Superdome, an account that is still proudly managed by SMG today, has grown to more than 230 facilities in 5 countries.
Kyle France, Chairman of the Louisiana Stadium and Exposition District, SMG’s longest standing client had this to say about SMG, “SMG has been an outstanding partner to the LSED since the inception of our relationship. SMG has delivered on its value promise to the State of Louisiana and is a big reason the Mercedes-Benz Superdome has been so successful in generating such an impact for New Orleans and the surrounding region. On behalf of the LSED, we congratulate SMG on 40 great years of service and this significant point in its history.”
“Long standing partnerships such as the one SMG enjoys with the Mercedes-Benz Superdome are the result of the dedicated work and stewardship provided by our employees to our clients. Throughout this year SMG will be marking this milestone. SMG has enjoyed a remarkable client retention rate of 93% by focusing our passion and energy into getting the best results for our clients. We’re extraordinarily proud of the company’s growth and success and look forward to an exciting future,” said SMG President and CEO, Wes Westley.
Venues Today Magazine names 13 SMG Finalists for Annual Generation Next Awards
West Conshohocken, PA (February 20, 2017) – Venues Today magazine will be presenting its 2017 Generation Next Awards in May recognizing the most outstanding young professionals in the entertainment and venue industry. SMG received a record 13 nominations.
Young executives from SMG venues across the United States were nominated and include:
• Lucy Albers, Senior Marketing Manager – Denny Sanford Premier Center – Sioux Falls, SD
• John Ciolfi, Marketing Manager – Dunkin Donuts Center & Rhode Island Convention Center – Providence, RI
• Ariel Devore, Digital Media Manager – Citizens Business Bank Arena – Ontario, CA
• Evan Falat, Director of Business Development – BOK Center & Cox Business Center – Tulsa, OK
• Mark Hall, Box Office Manager – John Paul Jones Arena – Charlottesville, VA
• Josh Kesler, Sales & Marketing Manager – Eastern Kentucky Expo Center – Pikeville, KY
• Joseph Leavens, Operations Manager – Hampton Roads Convention Center – Hampton, VA
• Mitch List, Asst. General Manager – Knoxville Civic Auditorium and Coliseum – Knoxville, TN
• Lisa Niess, Marketing and Communications Manager – US Bank Stadium – Minneapolis, MN
• Stephen Poremba, Director of Marketing – Mohegan Sun Arena – Wilkes Barre, PA
• Aaron Shaber, Director of Finance – John Paul Jones Arena – Charlottesville, VA
• Zach Sloman, Booking and Sales Manager – John Paul Jones Arena – Charlottesville, VA
• Nick Waclawski, Event Operations Manager – John Paul Jones Arena – Charlottesville, VA
“We are thrilled to recognize these outstanding young professionals who contribute daily to the success of their individual venues and represent the next generation of leadership at SMG,” commented Doug Thornton, Executive Vice President, SMG.
Experient and SMG Renew Partnership
New agreement will expand industry opportunities
Feb 10, 2017 – TWINSBURG, Ohio/CONSHOHOCKEN, Pa. – Experient, A Maritz Global Events Company, and SMG, the world’s largest convention center management firm, recently finalized a preferred partner agreement that continues a long-standing relationship between the two companies since 2005.
The new agreement will help both companies expand their business opportunities by focusing on each company’s collective venue and planning services.
“We have always seen the parallels between our two organizations,” said Gregg Caren, Executive Vice President of SMG’s Convention Center Division. “We both offer best-in-class service to our mutual clients. This new and expanded partnership is a ‘renewal of vows’ so to speak. It will encourage even more event activity at our facilities by simplifying the process of contracting with our convention centers, and providing added benefits for clients.”
By expanding the partnership, customers will save time and money thanks to a more streamlined contract process.
“This continued partnership is further evidence that both of our companies are committed to provide the best service to our clients,” said Michael Guerriero, Division President of Experient. “We have enjoyed working with SMG over the last 12 years for the mutual benefit of our clients and look forward to the continuation of this partnership. The combination of SMG and Experient’s industry-leading event management services and the expertise of our event professionals help create one-of-akind events for clients with exceptional results.”
MATT LONGO INDUCTED INTO THE VILLANOVA UNIVERSITY VARSITY HALL OF FAME
(West Conshohocken, PA — January 30, 2017) —
Matt Longo ended his career at Villanova as one of the best offensive players in school history. Longo still holds the school record for career total bases with 407. He ranks second in the program with 242 hits, 199 runs, and 58 doubles and is third in Villanova history with 719 at bats and 126 walks. During his career, he posted a .337 average with 158 RBI, 31 home runs and 25 stolen bases. He earned First Team All-BIG EAST honors in 1999 and was named a Freshman All-America in 1998 by Baseball America.
SMG ANNOUNCES RE-HIRING OF FREDIA BRADY AS GENERAL MANAGER FOR THE WILMINGTON CONVENTION CENTER
(West Conshohocken, PA — January 26, 2017) —
SMG, the worldwide leader in entertainment and conference venue management, announces the selection of Fredia Brady as the new general manager for the Wilmington Convention Center.
“The selection of SMG veteran Fredia Brady as general manager, along with the high quality of services clients have grown to expect from SMG, will enable the facility to continue to develop as a key contributor to the ongoing economic development of entire community and in particular the continued growth of the hospitality industry in the region” said Bob McClintock, SMG’s senior vice president/chief operating officer for the SMG Convention Center Division. “Fredia’s experience will be invaluable as the Convention Center positions itself to support the rebranding of the River District and the opening of an adjacent Embassy Suites Hotel this year.”
Brady is a hospitality industry veteran with more than 25 years of experience in convention sales and marketing, business development, facility operations and event management, including serving SMG as a regional senior director of sales & marketing for SMG’s Southeast Region from 2008 to 2014. She most recently was the senior director of sales & marketing for the Savannah International Trade & Convention Center and served that venue previously as director of sales & marketing from 1999 to 2008. She was the senior sales manager for the Hyatt Regency in Savannah from 1991- 1999.
A graduate of both Brewton Parker College with a bachelor’s degree in business administration and South University with an associate degree in hospitality management, Brady is a board member of the Royce Learning Center and the Tourism Leadership Council of Savannah. She is a community adviser for the Gulfstream Aerospace Corporation Student Leadership Program and member of the Junior League of Savannah and a variety of professional associations, including the International Association of Exhibitions and Events, Professional Convention Management Association and American Society of Association Executives.
Brady will arrive in Wilmington February 6, 2017.
POLLSTAR RANKS 32 SMG-MANAGED ARENAS, 14 THEATRES and 4 Amphitheaters in TOP 200 VENUES
West Conshohocken, PA (January 18, 2017) – SMG-managed arenas, theaters and amphitheaters completed another outstanding year with 32 arenas, 14 theaters and 4 amphitheaters appearing on Pollstar Magazine’s annual list of the Top 200 Venues in each category.
On the arena side, Manchester Arena took the top SMG spot, finishing the year ranked fourth in the world with more than 850,000 concert tickets sold. Leading the way in the United States was the BOK Center in Tulsa, OK, which ranked 24th in the continental United States. The rankings, which were released last week, are determined by tickets sold worldwide for concerts and shows during 2016.
For the theater rankings, DeVos Performance Hall in Grand Rapids, Michigan took the spot for SMG-managed theaters selling more than 197,495 tickets in 2016.
SMG Amphitheaters were led by the Greek Theatre with 71 shows and a Pollstar Award nomination as “small outdoor venue of the year.” Also ranking high in it’s the first full season was the Lakeview Amphitheater in Syracuse.
“Last year was another outstanding year for SMG as we celebrate the success of our European and American venues,” said SMG President and CEO, Wes Westley. “Congratulations to all of our buildings that made Pollstar’s select lists,” added Westley.
In all, SMG venues in the Top 200 Pollstar list accounted for more than 7 million concert tickets sold in 2016.
The complete list of SMG-managed venues on Pollstar’s rankings includes:
Manchester Arena – Manchester, UNITED KINGDOM
First Direct Arena – Leeds, UNITED KINGDOM
Coliseo de Puerto Rico – San Juan, PUERTO RICO
BOK Center – Tulsa, OKLAHOMA
Konig-Pilsener Arena – Oberhausen, GERMANY
Metro Radio Arena – Newcastle upon Tyne, UNITED KINGDOM
Van Andel Arena – Grand Rapids, MI
Save Mart Center – Fresno, CA
Smoothie King Center – New Orleans, LA
Denny Sanford Premier Center – Sioux Falls, SD
INTRUST Bank Arena – Wichita, KS
Jacksonville Veterans Memorial Arena – Jacksonville, FL
Chesapeake Energy Arena – Oklahoma City, OK
DCU Center – Worcester, MA
Pinnacle Bank Arena – Lincoln, NE
Citizens Business Bank Arena – Ontario, CA
Royal Farms Arena – Baltimore, MD
Huntington Center – Toledo, OH
SNHU Arena (formerly Verizon Wireless Arena) – Manchester, NH
Times Union Center – Albany, NY
Mohegan Sun Arena At Casey Plaza – Wilkes-Barre, PA
John Paul Jones Arena – Charlottesville, VA
CenturyLink Center – Bossier City, LA
North Charleston Coliseum – North Charleston, SC
Santander Arena – Reading, PA
H-E-B Center at Cedar Park – Cedar Park, TX
Rogers K-Rock Centre – Kingston, CANADA
Peoria Civic Center Arena – Peoria, IL
Blue Cross Arena – Rochester, NY
ShoWare Center – Kent, WA
Stockton Arena – Stockton, CA
AmericanBank Center – Corpus Christi, TX
DeVos Performance Hall – Grand Rapids, MI
Belco Theatre – Denver, CO
Sands Bethlehem Event Center – Bethlehem, PA
Hanover Theatre for the Performing Arts – Worcester, MA
Wagner Noel Performing Arts Center – Midland, TX
Altria Theatre – Richmond, VA
F.M. Kirby Center for the Performing Arts – Wilkes-Barre, PA
William Saroyan Theatre – Fresno, CA
Saenger Theatre – Pensacola, FL
The Plaza Theatre – El Paso, TX
Shreveport Municipal Auditorium – Shreveport, LA
James L. Knight Center – Miami, FL
Old National Events Plaza – Evansville, IN
Saenger Theatre – Mobile, AL
Greek Theatre – Los Angeles, CA
Lakeview Amphitheater – Syracuse, NY
Constellation Brands – Canandaigua, NY
Champions Square – New Orleans, LA